MCI
Remote Bilingual Call Center Representative | Spanish-English
MCI, Carlsbad, New Mexico, us, 88221
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity
Competitive pay with potential for cash bonuses and prizes
Comprehensive health benefits including medical, dental, and vision coverage after 90 days
Paid time off and holidays to ensure work-life balance
Opportunities for career advancement with a focus on internal promotions
Fun, engaging work environment with a casual dress code
Paid training to enhance skills while earning a paycheck
What to Expect (Job Responsibilities)
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Accurately document and process customer claims in appropriate systems
Ensure first call resolution through problem-solving and effective call handling
What is Required (Qualifications)
High School Diploma or GED
Bilingual proficiency in English and Spanish
Experience with data entry utilizing a computer
Excellent organizational, written, and oral communication skills
Ability to work regularly scheduled shifts within operational hours, including the training period
How to Stand Out (Preferred Qualifications)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #BilingualOpportunities
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr
Why consider this job opportunity
Competitive pay with potential for cash bonuses and prizes
Comprehensive health benefits including medical, dental, and vision coverage after 90 days
Paid time off and holidays to ensure work-life balance
Opportunities for career advancement with a focus on internal promotions
Fun, engaging work environment with a casual dress code
Paid training to enhance skills while earning a paycheck
What to Expect (Job Responsibilities)
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Accurately document and process customer claims in appropriate systems
Ensure first call resolution through problem-solving and effective call handling
What is Required (Qualifications)
High School Diploma or GED
Bilingual proficiency in English and Spanish
Experience with data entry utilizing a computer
Excellent organizational, written, and oral communication skills
Ability to work regularly scheduled shifts within operational hours, including the training period
How to Stand Out (Preferred Qualifications)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #BilingualOpportunities
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr