MCI
Remote Bilingual Call Center Representative | Spanish-English
MCI, Albuquerque, New Mexico, United States, 87101
Employer Industry:
Business Process Outsourcing (BPO)
Why consider this job opportunity
Competitive pay with potential bonuses through participation in contests
Comprehensive health benefits available after 90 days of employment
Paid Time Off and paid holidays to ensure work‑life balance
Opportunities for career advancement and internal promotions
Engaging team‑oriented work environment with a casual dress code
Paid training to develop new skills while earning a paycheck
Job Responsibilities
Handle inbound and outbound calls in a professional and timely manner
Listen to customer needs and effectively resolve issues
Maintain accurate documentation and processing of customer claims
Utilize technology and systems for account management tasks
Attend training sessions to stay updated on program knowledge and procedures
Qualifications
High School Diploma or GED
Bilingual proficiency in English and Spanish
Experience with data entry using a computer
Excellent organizational, written, and oral communication skills
Ability to work scheduled shifts and maintain regular attendance
Preferred Qualifications
One year of experience in customer service or technical support in a contact center environment
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Business Process Outsourcing (BPO)
Why consider this job opportunity
Competitive pay with potential bonuses through participation in contests
Comprehensive health benefits available after 90 days of employment
Paid Time Off and paid holidays to ensure work‑life balance
Opportunities for career advancement and internal promotions
Engaging team‑oriented work environment with a casual dress code
Paid training to develop new skills while earning a paycheck
Job Responsibilities
Handle inbound and outbound calls in a professional and timely manner
Listen to customer needs and effectively resolve issues
Maintain accurate documentation and processing of customer claims
Utilize technology and systems for account management tasks
Attend training sessions to stay updated on program knowledge and procedures
Qualifications
High School Diploma or GED
Bilingual proficiency in English and Spanish
Experience with data entry using a computer
Excellent organizational, written, and oral communication skills
Ability to work scheduled shifts and maintain regular attendance
Preferred Qualifications
One year of experience in customer service or technical support in a contact center environment
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr