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Zendesk

Principal Contact Center Sales Specialist

Zendesk, Cumberland, Rhode Island, us, 02864

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Employer Industry: Customer Experience Solutions

Why consider this job opportunity

Competitive salary with OTE up to $353,000.00

Opportunities for professional growth and development within the organization

Collaborative and inclusive work environment

Flexibility to work remotely part of the week

Chance to lead transformational contact center initiatives leveraging cutting‑edge technologies

Potential eligibility for bonuses, benefits, or related incentives

What to Expect (Job Responsibilities)

Collaborate with employer Account Executives, pre‑sales teams, and partners to identify and pursue sales opportunities

Engage with vendors and delivery partners to align on best practices and sales strategies

Run enablement sessions to upskill employer field teams and drive pipeline activity

Assist with running customer discovery calls and managing deal progress across the territory

Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies

What is Required (Qualifications)

Minimum 7 years of experience in cloud contact center sales

Strong analytical skills

Proven experience in channel sales

Technical expertise in Zendesk and Amazon Connect is advantageous

Proven track record in achieving sales targets

How to Stand Out (Preferred Qualifications)

Experience selling at the C-level

Proven ability to proactively pursue new business opportunities

Ability to work autonomously and as part of a fast‑paced team

Strong communicator – great writer, speaker, and listener

#CustomerExperience #SalesSpecialist #CloudContactCenter #CareerOpportunity #RemoteWork

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.

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