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AAA - CSAA Insurance Group

Sr. Commercial Casualty Claims Specialist (Remote)

AAA - CSAA Insurance Group, Albuquerque, New Mexico, United States

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Why consider this job opportunity:

Competitive total compensation package, including a performance bonus and 401(k) with company match

Remote work flexibility, with options for hybrid or in-person arrangements

Opportunity to shape company culture and participate in employee resource groups

Chance to work in a dynamic environment dedicated to innovation and service

Commitment to inclusion and diversity, fostering a supportive workplace for all employees

What to Expect (Job Responsibilities):

Manage all aspects of 1st and 3rd party injury claims of low to moderate complexity

Make coverage determinations and conduct investigative work related to claims

Develop negotiation strategies to resolve claims efficiently with stakeholders

Communicate pertinent case facts to supervisors or management as necessary

Participate in first notice of loss calls and assist in the department phone queue

What is Required (Qualifications):

4-5 years of claims experience, with a minimum of 3-5 years in casualty adjuster roles

High school diploma (HS/GED) or a minimum of 3 years experience in casualty claims within the P&C insurance industry

Must hold an Adjuster's license for all applicable states or obtain licenses within 90 days of employment

Strong problem-solving and negotiation skills

Ability to travel as needed for role, including team meetings and other in-person engagements

How to Stand Out (Preferred Qualifications):

5+ years of casualty claims adjuster experience

BA/BS in business, insurance, or a related area, or equivalent combination of education and experience

Experience in commercial claims handling

Bilingual (Spanish) skills

Active participation in shaping company culture through involvement in community or team-building activities

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