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Illumina

Informatics Success Specialist

Illumina, New York, New York, United States

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Overview Employer Industry: Genomics and Biotechnology

Why consider this job opportunity:

Salary up to $121,300

Eligible for variable cash programs (bonus or commission) and potential equity as part of the compensation package

Comprehensive benefits including health/dental/vision, family planning, retirement benefits, and paid time off

Opportunity to work in a remote role with some periodic travel

Be part of a mission-driven company dedicated to health equity and innovative genomics solutions

Inclusive work environment that values diversity and promotes employee engagement through various resource groups

Responsibilities

Serve as the primary point of contact post-sale for enterprise software clients, building and maintaining strong relationships with key stakeholders

Drive revenue through continued renewal of software licensure, usage, and further software adoption

Proactively monitor account health and metrics, identifying risks and opportunities for growth leading up to renewal

Track success metrics, prepare quarterly business reviews (QBRs), and present ROI to executive stakeholders

Collaborate with Product, Marketing, and Engineering teams to communicate client feedback and influence product roadmap

Qualifications

Typically requires 2+ years of relevant experience in software sales, customer success, and/or project management

Scientific background, particularly in molecular biology, is highly desired

Demonstrated written and verbal communication and training skills

Outstanding problem-solving and interpersonal skills

Clear commitment to providing outstanding customer service

Preferred Qualifications

Minimum of 2+ years of related experience with a sciences degree in Bioinformatics, Clinical Data Analysis, Molecular Biology, Genetics, or Biochemistry; advanced degrees (Masters, MBA, or PhD) are a plus

#Genomics #Biotechnology #RemoteWork #CareerOpportunity #DiversityAndInclusion

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