Tapestry, Inc.
Sales Associate III for - Wrentham, MA, US - location
Tapestry, Inc., Wrentham, Massachusetts, us, 02093
Company Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we uphold unwavering optimism and are committed to being innovative and wholly inclusive.
Location Wrentham, MA, US
Role Overview Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on‑going customer relationships through a personalized experience, and leaving a lasting impression.
Core Responsibilities
Understand organizational objectives and make decisions that align with company priorities.
Take ownership of the Sales Associate role, contributing to store success and efficiency.
Create short‑ and long‑term strategies to achieve personal metrics and performance goals.
Takes ownership of personal survey results and plans for improvement.
Represent Coach as a brand ambassador and demonstrate Coach’s Selling and Service expectations at all times.
Understand local market changes and support the execution of local sales strategies and tactics.
Drive business through sales strategies, clienteling, sourcing new customers, and maintaining productive relationships.
Build credibility and trust as a personal fashion advisor, communicating fashion awareness and strong knowledge of competition.
Provide in‑depth product knowledge, including features, benefits, current offerings, and overall product value.
Communicate current pricing and promotional strategy to customers.
Leverage cross‑selling skills to discuss product features and build the sale.
Cross‑sell and encourage beneficial product add‑ons that relate to customers’ shopping needs.
Read customer cues to tailor the approach and attend to individual shopping needs.
Work with multiple customers simultaneously, breaking away as appropriate.
Follow up with customers consistently and genuinely to influence/close the sale.
Flex personal selling techniques to contribute to overall store financial results.
Build lasting and loyal relationships with customers and leverage Coach’s tools and technology for relationship building and clienteling.
Create enthusiasm and positivity for a shared vision and mission.
Promote and endorse a team‑selling environment and foster teamwork, trust, and collaboration.
Remain solution‑oriented and adaptable to changing business and store needs.
Welcome feedback and adapt behaviors as appropriate.
Maintain a calm and professional demeanor at all times.
Ensure all daily tasks are completed without negatively impacting service or Coach standards.
Complete daily operational tasks including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards.
Maintain a clean and tidy selling floor at all times.
Adhere to all applicable retail policies and procedures including POS, Operations, and Asset Protection.
Replenish inventory on the sales floor as needed and support the store inventory process.
Support cash‑wrap as needed to process purchases, returns, and exchanges.
Efficiently process customer transactions: purchase, return, exchange, found order, etc.
Help prepare the store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations.
Operate effectively in a fast‑paced environment, including nights, weekends, and holidays such as Thanksgiving, Memorial Day, Christmas Eve, and Mother’s Day.
Competencies
Drive for Results – consistently exceed goals.
Customer Focus – dedicated to meeting internal and external customer expectations.
Creativity – generate unique ideas and make connections among unrelated concepts.
Interpersonal Savvy – build rapport and diffuse high‑tension situations.
Learning on the Fly – quick learner, open to change, and eager to solve unfamiliar tasks.
Perseverance – pursue goals with energy and determination.
Dealing with Ambiguity – comfortable with change, risk, and uncertainty.
Requirements
Experience:
1‑3 years of previous sales experience, preferably in a luxury retail service environment; current knowledge of fashion trends and competition.
Education:
High school diploma or equivalent (college degree preferred).
Technical:
Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie usage, and ability to read price and product release sheets.
Physical:
Ability to work fast, maneuver the sales floor and stockroom, climb, bend, kneel, and lift up to 25 lb (occasionally up to 50 lb).
Schedule:
Flexible schedule including nights, weekends, and holidays.
Compensation and Benefits Base pay range:
$15.00–$20.00 per hour . *Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
Benefits include health, dental, vision, life insurance, disability insurance, 401(k) savings plan, paid time off for wellness needs and vacations, product discounts, and incentive compensation.
Equal Opportunity and ADA Statement Coach is an equal opportunity and affirmative action employer. All employment decisions are based solely on qualifications, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other protected basis.
Work with Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com for reasonable accommodation.
Nearest Major Market Boston
Job Segment Brand Ambassador, Retail Sales, Outside Sales, Merchandising, Asset Protection, Marketing, Retail, Sales
#J-18808-Ljbffr
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we uphold unwavering optimism and are committed to being innovative and wholly inclusive.
Location Wrentham, MA, US
Role Overview Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on‑going customer relationships through a personalized experience, and leaving a lasting impression.
Core Responsibilities
Understand organizational objectives and make decisions that align with company priorities.
Take ownership of the Sales Associate role, contributing to store success and efficiency.
Create short‑ and long‑term strategies to achieve personal metrics and performance goals.
Takes ownership of personal survey results and plans for improvement.
Represent Coach as a brand ambassador and demonstrate Coach’s Selling and Service expectations at all times.
Understand local market changes and support the execution of local sales strategies and tactics.
Drive business through sales strategies, clienteling, sourcing new customers, and maintaining productive relationships.
Build credibility and trust as a personal fashion advisor, communicating fashion awareness and strong knowledge of competition.
Provide in‑depth product knowledge, including features, benefits, current offerings, and overall product value.
Communicate current pricing and promotional strategy to customers.
Leverage cross‑selling skills to discuss product features and build the sale.
Cross‑sell and encourage beneficial product add‑ons that relate to customers’ shopping needs.
Read customer cues to tailor the approach and attend to individual shopping needs.
Work with multiple customers simultaneously, breaking away as appropriate.
Follow up with customers consistently and genuinely to influence/close the sale.
Flex personal selling techniques to contribute to overall store financial results.
Build lasting and loyal relationships with customers and leverage Coach’s tools and technology for relationship building and clienteling.
Create enthusiasm and positivity for a shared vision and mission.
Promote and endorse a team‑selling environment and foster teamwork, trust, and collaboration.
Remain solution‑oriented and adaptable to changing business and store needs.
Welcome feedback and adapt behaviors as appropriate.
Maintain a calm and professional demeanor at all times.
Ensure all daily tasks are completed without negatively impacting service or Coach standards.
Complete daily operational tasks including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards.
Maintain a clean and tidy selling floor at all times.
Adhere to all applicable retail policies and procedures including POS, Operations, and Asset Protection.
Replenish inventory on the sales floor as needed and support the store inventory process.
Support cash‑wrap as needed to process purchases, returns, and exchanges.
Efficiently process customer transactions: purchase, return, exchange, found order, etc.
Help prepare the store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations.
Operate effectively in a fast‑paced environment, including nights, weekends, and holidays such as Thanksgiving, Memorial Day, Christmas Eve, and Mother’s Day.
Competencies
Drive for Results – consistently exceed goals.
Customer Focus – dedicated to meeting internal and external customer expectations.
Creativity – generate unique ideas and make connections among unrelated concepts.
Interpersonal Savvy – build rapport and diffuse high‑tension situations.
Learning on the Fly – quick learner, open to change, and eager to solve unfamiliar tasks.
Perseverance – pursue goals with energy and determination.
Dealing with Ambiguity – comfortable with change, risk, and uncertainty.
Requirements
Experience:
1‑3 years of previous sales experience, preferably in a luxury retail service environment; current knowledge of fashion trends and competition.
Education:
High school diploma or equivalent (college degree preferred).
Technical:
Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie usage, and ability to read price and product release sheets.
Physical:
Ability to work fast, maneuver the sales floor and stockroom, climb, bend, kneel, and lift up to 25 lb (occasionally up to 50 lb).
Schedule:
Flexible schedule including nights, weekends, and holidays.
Compensation and Benefits Base pay range:
$15.00–$20.00 per hour . *Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
Benefits include health, dental, vision, life insurance, disability insurance, 401(k) savings plan, paid time off for wellness needs and vacations, product discounts, and incentive compensation.
Equal Opportunity and ADA Statement Coach is an equal opportunity and affirmative action employer. All employment decisions are based solely on qualifications, without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other protected basis.
Work with Tapestry People Services at 1‑855‑566‑9264 or employeerelations@tapestry.com for reasonable accommodation.
Nearest Major Market Boston
Job Segment Brand Ambassador, Retail Sales, Outside Sales, Merchandising, Asset Protection, Marketing, Retail, Sales
#J-18808-Ljbffr