Bilingual Customer Service Specialist

Bilingual Customer Service Specialist

A well-known and growing organization in La Mesa, San Diego is seeking a motivated Bilingual Customer Service Specialist to join their team. This role is ideal for someone who enjoys helping others, has strong phone-based customer service experience, and is eager to grow their career within a reputable organization. This role includes a hybrid work schedule following the completion of training.

Key Responsibilities:

• Serve as the primary point of contact for customers, handling a high volume of inbound and outbound phone calls in English and Spanish
• Respond to customer inquiries, resolve concerns, and provide accurate information in a professional and courteous manner
• Document all customer interactions clearly and accurately within internal systems
• Follow company policies and procedures while maintaining a high level of customer satisfaction
• Collaborate with internal teams to ensure timely resolution of customer requests
• Maintain strong attention to detail while multitasking in a fast-paced, phone-based environment
• Demonstrate excellent verbal communication, active listening, and problem-solving skills

Qualifications:

• Previous customer service or call center experience required
• Bilingual in English and Spanish (verbal fluency required)
• Comfortable handling continuous phone calls throughout the day
• Strong computer skills and ability to learn new systems quickly
• Desire to grow professionally and advance within a reputable organization

Position Details:

• Onsite/hybrid work schedule
• Contract to hire role
• Compensation: $22.00 per hour
• Located in La Mesa, San Diego
• Full-time, Monday-Friday 8:00am-5:00pm or 7:00am-4:00pm PST

If you meet the qualifications and are interested in this opportunity, please apply now we are conducting interviews immediately!

Pay Details: $22.00 per hour Search managed by: Ciara Norton Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: US_EN_27_814423_3111056