RTR HR and Staffing Services, LLC
Call Center Representative Bilingual
RTR HR and Staffing Services, LLC, Chicago, Illinois, United States
Role Overview
We are seeking a
Bilingual
Call Center Representative
for a healthcare service provider. The ideal candidate is fluent in English and Spanish, can read both languages, and possesses excellent verbal communication skills and accurate documentation abilities.
Benefits
Promotional possibilities for top performers
Weekday schedule – no late nights or overnight shifts
Weekends and holidays off
Additional benefits if transferred to a permanent position
What You Will Do
Answer incoming calls from customers, the general public, and providers
Process new applications for health care coverage via telephone, interpret eligibility determinations made by the Marketplace, and enroll consumers into health plans
Facilitate the fulfillment of caller requests for materials via mail, email, or download
Track and document all inquiries using the applicable systems
Refer consumers to appropriate entities according to established guidelines
Escalate calls or issues to the appropriate designated staff as needed
Complete associated tasks according to established guidelines
Meet Quality Assurance (QA) and other key performance metrics
Follow all policies, procedures, and protocols when engaging with callers
Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems
What You Need
Fluent in English and Spanish; can read both languages
High School diploma or equivalent
1 year of experience in a call center environment or customer service
Highly proficient in Microsoft Office 365
Ability to work with multiple screens and type a minimum of 25 wpm
Comfortable being on camera during work shift
Internet speed of at least 20 MBPS for remote work
Must be able to commute to the South Loop of Chicago when needed
Excellent verbal and written communication skills
A genuine desire to help others
Additional Information
Equipment (computer, headset) provided by the company
Must have own Internet access
We’re an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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Bilingual
Call Center Representative
for a healthcare service provider. The ideal candidate is fluent in English and Spanish, can read both languages, and possesses excellent verbal communication skills and accurate documentation abilities.
Benefits
Promotional possibilities for top performers
Weekday schedule – no late nights or overnight shifts
Weekends and holidays off
Additional benefits if transferred to a permanent position
What You Will Do
Answer incoming calls from customers, the general public, and providers
Process new applications for health care coverage via telephone, interpret eligibility determinations made by the Marketplace, and enroll consumers into health plans
Facilitate the fulfillment of caller requests for materials via mail, email, or download
Track and document all inquiries using the applicable systems
Refer consumers to appropriate entities according to established guidelines
Escalate calls or issues to the appropriate designated staff as needed
Complete associated tasks according to established guidelines
Meet Quality Assurance (QA) and other key performance metrics
Follow all policies, procedures, and protocols when engaging with callers
Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems
What You Need
Fluent in English and Spanish; can read both languages
High School diploma or equivalent
1 year of experience in a call center environment or customer service
Highly proficient in Microsoft Office 365
Ability to work with multiple screens and type a minimum of 25 wpm
Comfortable being on camera during work shift
Internet speed of at least 20 MBPS for remote work
Must be able to commute to the South Loop of Chicago when needed
Excellent verbal and written communication skills
A genuine desire to help others
Additional Information
Equipment (computer, headset) provided by the company
Must have own Internet access
We’re an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr