Sedgwick
Employer Industry: Insurance and Hospitality Services
Why consider this job opportunity
Salary range of $17-$18/hr
Opportunity for career advancement and growth within the organization
Work remotely with flexible hours starting after 1 PM EST on weekdays, including weekend availability
Supportive and collaborative work environment focused on delivering compassionate service
Recognized as one of America’s Greatest Workplaces and a Great Place to Work® certified employer
What to Expect (Job Responsibilities)
Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process
Search, evaluate, and secure hotel accommodations balancing family preferences and carrier guidelines
Facilitate reservations and communicate confirmations to insured families with professionalism and empathy
Coordinate check-ins, check-outs, and extensions while maintaining accurate documentation in internal systems
Address escalations and challenges faced by families with confidence and care, collaborating with leadership as needed
What is Required (Qualifications)
Minimum of two (2) years of experience in customer service, preferably in the travel, hospitality, or insurance industries
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Excellent communication and interpersonal skills with a professional phone voice
Strong data entry skills with high attention to detail and ability to multitask
Ability to work effectively in a remote team environment
How to Stand Out (Preferred Qualifications)
Bachelor's degree or equivalent from an accredited college or university preferred
Experience in handling sensitive situations with empathy and professionalism
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary range of $17-$18/hr
Opportunity for career advancement and growth within the organization
Work remotely with flexible hours starting after 1 PM EST on weekdays, including weekend availability
Supportive and collaborative work environment focused on delivering compassionate service
Recognized as one of America’s Greatest Workplaces and a Great Place to Work® certified employer
What to Expect (Job Responsibilities)
Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process
Search, evaluate, and secure hotel accommodations balancing family preferences and carrier guidelines
Facilitate reservations and communicate confirmations to insured families with professionalism and empathy
Coordinate check-ins, check-outs, and extensions while maintaining accurate documentation in internal systems
Address escalations and challenges faced by families with confidence and care, collaborating with leadership as needed
What is Required (Qualifications)
Minimum of two (2) years of experience in customer service, preferably in the travel, hospitality, or insurance industries
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Excellent communication and interpersonal skills with a professional phone voice
Strong data entry skills with high attention to detail and ability to multitask
Ability to work effectively in a remote team environment
How to Stand Out (Preferred Qualifications)
Bachelor's degree or equivalent from an accredited college or university preferred
Experience in handling sensitive situations with empathy and professionalism
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr