Technical Retention Specialist I

divh2Essential Functions/h2pUtilizes customer retention software to monitor new, current, and past accounts to implement account retention procedures, with an emphasis on obtaining business from and retaining new and restart accounts./ppIdentifies and tags cases accordingly prior to production./ppEvaluates cases of technical concerns and communicates with dentists/office to resolve issues./ppWorks directly with production team regarding product quality and retention cases./ppMaintains records of account retention progress within customer retention software module./ppAssists with determining causes of sales decreases, and works to promote continued use of company services./ppMakes and receives phone calls with the intent of promoting and/or selling Crown World products and/or services./ppProvides customer support to dentists and Dental Service Organizations to resolve level 1 issues./ppWorks with technical advising and customer care teams on retention cases./ppSubstitutes technical advising positions as necessary./ppMaintains a working knowledge of Crown World products and services offered./ppDevelops relationships with existing customers; presents viable options to satisfy customer needs and works to anticipate the customers future needs./ppPerforms other related duties and projects as business needs require at direction of management./ph3Education and Experience:/h3pHigh school diploma or equivalent./ppMinimum of two (2) years of ACD experience and/or five (5) years of customer service or minimum three (3) years in a dental background (RDA, DA, CDT)./ppPay Range: $21.00-$25.00p/hr./ppCrown World embraces innovative digital processes and specialize in the production of esthetic, all-ceramic restorations such as BruxZir Solid Zirconia crowns

bridges./ppThis is a unique opportunity to get in on the ground floor of a company whose passion is its employees. In addition to a supportive work environment and friendly corporate culture, Crown World offers full benefits (medical, dental, vision, 401K, paid time off, and holidays)./ppCrown World is an equal opportunity employer, including disability and veteran status./ppNote to Current employees: Please apply through Employee Transfer Application to complete the transfer request form./p/div