PT Key Holder

divh2PT Key Holder/h2pA Keyholder will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible to support the goals of the company and the individual store. A keyholder is expected to deliver on the companys customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory or employee experience related functions./ppResponsibilities/ppCustomer Experience/ppProtect the customer experience in all areas/ppHelp achieve clienteling and data capture goals in order to drive sales and maintain customer focus/ppEnsure daily monitoring and execution of sales/ppProvide a friendly and welcoming environment/ppMaintain a professional appearance consistent with established dress code and image guidelines/ppMaximize personal sales at all opportunities, including additional sales at cash wrap/ppAssist in conflict resolution with client issues/ppCommunicate product and customer feedback to managers/ppAchieve personal SPH goals*/ppPeople/ppSupport management team with training new associates on customer service standards and product knowledge/ppSupervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor/ppSupervise and develop sales associates as necessary/ppOperational Standards/ppResponsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation/ppEnsure strict compliance and adhering to the application of policies and procedure/ppKey Holders will be able to process returns, but cannot execute employee purchases/ppAssists the Management Team with inventory preparations and participate in the actual Inventory/ppEnsure operational integrity

asset protection compliance in day to day operations

practices/ppVisual Presentation/Store Maintenance/ppActively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips/ppBe knowledgeable of the stores merchandise, back of house and front of house layout/ppSkills and Requirements/ppMust have a minimum of 1-2 years of retail experience/ppExcellent interpersonal skills supporting a team environment/ppStrong English communication - verbal and written / Multilingual is a plus/ppExcellent time management/project skills/ppStrong planning and organizational skills with a sense of priority for deadlines and attention to detail/ppAbility to recognize and react to changing work demands/ppComfortable and confident in making effective autonomous (and group) decisions in a timely manner/ppGoal oriented: ability to stay focused on creating winning results/ppDedicated to high levels of Customer Service and Sales Productivity/ppOn the job special projects that have developed depth of related experience an asset/ppPhysical Demands: Hours/days of work can be varied due to the demands of the business Must be able to work shift standing and walking and able to lift approx 20 lbs. Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions/p/div