Ferris State University
CAPS Customer Service Rep (Student Position)
Ferris State University, Big Rapids, Michigan, United States, 49307
Position Title:
CAPS Customer Service Representative (Student Position)
Location: Big Rapids, MI
Department: CAPS
Advertised Salary: $13.73 per hour
Summary of Position: Join a fun team that can also help with your personal career success! In this position, you will be answering phone, emails and checking-in people as they come into the CAPS Office. Helping with planning, staffing, and advertising events for the office, and assisting with daily task.
Position Requirements:
Compassion and interest in working with students, faculty, staff, and employers.
Some understanding of Ferris structures and resources
Excellent customer service skills
Some technology proficiency with Microsoft products and Canva
Must have a 2.5 GPA
As an individual who is responsible for handling cash on behalf of the university, a background check will be run pursuant to university policies. The individual will be required to sign an authorization to run a criminal history background check.
Essential Duties/Responsibilities:
Greet and assist all customers via phone, virtual, email, or in-person at CAPS front desk.
Clean office areas and photobooth
Respond to CAPS department emails
Approve volunteer service hours
Post-volunteer service opportunities
Approve Handshake employers, jobs, and events
Participate in regular staff meetings
Advertise CAPS events
Use Navigate to record contacts and make referrals
Assist CAPS Assistant with day-to-day tasks – handling mail, making purchases
Provide feedback and suggestions for innovative changes to ensure the CAPS office operates at a high level of customer service.
Plan, implement, and evaluate programming - To include but not limited to: room reservations, catering reservations, advertising, event set-up, staffing events, finding and leading volunteers, supply purchases, cash handling, and making departmental purchases.
Other duties as assigned.
Number of Positions Available: 1
Documents Needed to Apply: Resume/ Class Schedule
Job Close Date: Jan 23, 2026
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit Ferris Non-Discrimination Statement.
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Location: Big Rapids, MI
Department: CAPS
Advertised Salary: $13.73 per hour
Summary of Position: Join a fun team that can also help with your personal career success! In this position, you will be answering phone, emails and checking-in people as they come into the CAPS Office. Helping with planning, staffing, and advertising events for the office, and assisting with daily task.
Position Requirements:
Compassion and interest in working with students, faculty, staff, and employers.
Some understanding of Ferris structures and resources
Excellent customer service skills
Some technology proficiency with Microsoft products and Canva
Must have a 2.5 GPA
As an individual who is responsible for handling cash on behalf of the university, a background check will be run pursuant to university policies. The individual will be required to sign an authorization to run a criminal history background check.
Essential Duties/Responsibilities:
Greet and assist all customers via phone, virtual, email, or in-person at CAPS front desk.
Clean office areas and photobooth
Respond to CAPS department emails
Approve volunteer service hours
Post-volunteer service opportunities
Approve Handshake employers, jobs, and events
Participate in regular staff meetings
Advertise CAPS events
Use Navigate to record contacts and make referrals
Assist CAPS Assistant with day-to-day tasks – handling mail, making purchases
Provide feedback and suggestions for innovative changes to ensure the CAPS office operates at a high level of customer service.
Plan, implement, and evaluate programming - To include but not limited to: room reservations, catering reservations, advertising, event set-up, staffing events, finding and leading volunteers, supply purchases, cash handling, and making departmental purchases.
Other duties as assigned.
Number of Positions Available: 1
Documents Needed to Apply: Resume/ Class Schedule
Job Close Date: Jan 23, 2026
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University’s Policy on Non-Discrimination, visit Ferris Non-Discrimination Statement.
#J-18808-Ljbffr