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Training Shops LLC

Property Manager downtown luxury

Training Shops LLC, Columbus, Ohio, United States, 43224

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Benefits

Dental insurance

Paid time off

Training & development

Job Summary We are seeking an experienced , polished, and highly motivated Property Manager to lead operations at a luxury residential community in downtown Columbus. This role requires a strong leader who can deliver a five‑star resident experience, maintain high occupancy, and ensure the community operates with excellence in every area. You will oversee a team of three and manage all aspects of property operations, including leasing performance, resident relations, financial management, maintenance coordination, and team development. The ideal candidate thrives in a fast‑paced, high‑expectation environment and understands the elevated service standards required in a luxury urban market.

Key Responsibilities Leadership & Team Management

Lead, train, and support a team of three on‑site employees

Hire, onboard, and terminate staff in accordance with company policy

Conduct performance evaluations and recommend promotions or salary adjustments

Maintain accurate payroll records and ensure compliance with deadlines

Foster a professional, service‑driven culture aligned with luxury standards

Maintain open, consistent communication with employees, residents, applicants, and vendors

Luxury Leasing & Resident Experience

Oversee leasing performance to maintain strong occupancy

Assist with leasing as needed using a polished, hospitality‑driven approach

Prepare, process, and execute leases and related documentation

Manage move‑ins and move‑outs, including inspections and resident communication

Resolve resident concerns promptly and professionally

Ensure a five‑star experience at every touchpoint

Financial & Administrative Management

Maintain accurate financial records and follow accounting policies

Assist with rent collection and delinquency management

Prepare daily bank deposits and manage petty cash

Monitor expenses and report budget variances

Assist with annual operating budget preparation

Purchase office supplies in accordance with company policy

Maintenance Oversight

Ensure maintenance requests are handled promptly and residents are updated on delays

Conduct regular property inspections to identify deficiencies and safety concerns

Oversee maintenance schedules, emergency coverage, and contractor work

Ensure the property is clean, safe, and impeccably maintained

Supervise outside contractors and ensure work meets luxury standards

Marketing & Community Engagement

Execute marketing strategies to attract and retain high‑quality residents

Maintain a strong online reputation and consistent brand presentation

Support community events and resident engagement initiatives

Ensure model units, amenities, and common areas reflect luxury expectations

Qualifications Education & Experience

Bachelor’s degree (preferred)

Associate degree

OR 7+ years of full‑time business or property management experience

Experience managing a luxury or Class A community strongly preferred

Skills & Competencies

Strong leadership and team‑building abilities

Excellent verbal and written communication skills

High‑level customer service and hospitality mindset

Strong organizational and time‑management skills

Proficient sales and closing skills

Professional appearance and demeanor

Yardi experience preferred (or similar software)

Ability to successfully interact with residents, vendors, and team members

What We’re Looking For

A polished, professional leader who understands luxury service expectations

A confident decision‑maker with strong operational precision

Someone who takes pride in delivering an exceptional resident experience

A strong communicator who balances empathy with accountability

A proactive manager who anticipates needs and solves problems quickly

Compensation & Benefits

Competitive salary

Outstanding growth potential

Paid sick leave, vacation, and holidays

Health, dental, and life insurance

401(k) participation

Equal Opportunity Employer Drug‑Free Workplace

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