Remote Bilingual Service Desk Analyst (English/Portuguese)

A global technology services firm is seeking a Bilingual Service Desk Analyst to provide remote Level 1 technical support to English and Portuguese speaking users. The ideal candidate will possess a minimum of six months’ experience in a Service Desk role, exhibit strong troubleshooting abilities, and demonstrate excellent customer service skills. Responsibilities include receiving requests, troubleshooting technical issues, and following documented processes. The position requires a strong work ethic and attention to detail. #J-18808-Ljbffr