CAI
A global technology services firm is seeking a Bilingual Service Desk Analyst to provide Level 1 technical support to English and Portuguese speaking users. In this remote full-time role, you will handle requests efficiently through phone, email, or chat while leveraging strong customer service and troubleshooting skills. Applicants should have at least 6 months of experience in a Service Desk role and be adept at solving technical issues. This position also emphasizes attention to detail and effective communication.
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