Remote Bilingual Service Desk Analyst (English/Portuguese)

A global technology services firm is seeking a Bilingual Service Desk Analyst to provide Level 1 technical support to users speaking English and Portuguese. This full-time remote position requires excellent customer service, troubleshooting skills, and the ability to effectively assist with various IT issues. Responsibilities include interacting with users via phone, email, or chat and documenting all technical queries. Candidates should possess a high school diploma and at least 6 months of experience in a similar role. #J-18808-Ljbffr