CAI
A technology services firm is seeking a Bilingual Service Desk Analyst to provide remote Level 1 technical support to users speaking English and Portuguese. This full-time role involves troubleshooting issues via phone, email, and chat, requiring strong customer service skills and a problem-solving mindset. The ideal candidate will have a high school diploma, at least six months of experience in a service desk environment, and the ability to work weekdays from 6:00 am to 2:30 pm EST.
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