Remote Bilingual Service Desk Analyst (English/Portuguese)

A global technology services firm is seeking a Bilingual Service Desk Analyst to provide Level 1 technical support to English and Portuguese speaking users. Responsibilities include troubleshooting hardware and software issues, ensuring excellent customer service, and properly documenting all support requests. Ideal candidates will have at least 6 months of experience in technical support, strong problem-solving abilities, and the ability to work weekdays from 6:00 am to 2:30 pm EST. This full-time position offers a flexible remote work environment. #J-18808-Ljbffr