Remote Bilingual Service Desk Analyst (English/Portuguese)

A global technology services firm is seeking a Bilingual Service Desk Analyst to provide Level 1 technical support to users in English and Portuguese. Responsibilities include diagnosing issues over phone, email, or chat, troubleshooting hardware and software, and ensuring excellent customer service. This full-time remote role requires strong attention to detail and problem-solving skills, along with 6 months of experience in a Service Desk role and bilingual capabilities. #J-18808-Ljbffr