Humana Inc
Remote VoC & BI Lead: Digital Experience Insights
Humana Inc, Boston, Massachusetts, us, 02298
A major healthcare services provider seeks a Digital Voice of Customer Program Leader in Boston, MA. This role involves advancing the VoC strategy and managing vendor relationships. Key responsibilities include collaboration with cross-functional teams and driving data-driven decision-making. The ideal candidate will have extensive experience in data analysis and project leadership, with a strong understanding of customer experience programs and healthcare data. Competitive pay range of $117,600 - $161,700 annually is offered, with additional bonuses and comprehensive benefits.
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