Lab
Women’s Health & Genetics Customer Service Support Representative
Lab, Phila, Pennsylvania, United States
Employer Industry: Healthcare Services
Why consider this job opportunity
Salary up to $21.00 per hour
Comprehensive benefits including Medical, Dental, Vision, Life Insurance, STD/LTD, 401(k), Paid Time Off (PTO), and Tuition Reimbursement
Opportunity for career advancement within a reputable healthcare organization
Supportive and inclusive work environment that values diversity
Work remotely with flexible scheduling options
What to Expect (Job Responsibilities)
Handle a high volume of calls, averaging ~75 per day, providing assistance to patients regarding insurance and billing inquiries
Research and communicate complex information clearly and concisely to clients
Process credit card payments over the phone, adhering to PCI compliance protocols
Maintain and update billing records, ensuring accuracy and confidentiality in accordance with HIPAA regulations
Assist with additional duties as assigned by the employer
What is Required (Qualifications)
Associates degree with at least 1+ year of relevant work experience or High School diploma/GED equivalent with at least 3+ years of relevant work experience
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Computer proficiency, including MS Windows, MS Office, and database experience
Ability to work within established protocols and procedures
How to Stand Out (Preferred Qualifications)
Bilingual in English and Spanish highly desirable
5+ years of experience in specialty testing/genetics customer service preferred
Knowledge of professional medical billing and collection practices preferred
Experience with Laboratory Billing and Laboratory Information Systems (LIS) desired
Familiarity with CPT and ICD10 codes highly preferred
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary up to $21.00 per hour
Comprehensive benefits including Medical, Dental, Vision, Life Insurance, STD/LTD, 401(k), Paid Time Off (PTO), and Tuition Reimbursement
Opportunity for career advancement within a reputable healthcare organization
Supportive and inclusive work environment that values diversity
Work remotely with flexible scheduling options
What to Expect (Job Responsibilities)
Handle a high volume of calls, averaging ~75 per day, providing assistance to patients regarding insurance and billing inquiries
Research and communicate complex information clearly and concisely to clients
Process credit card payments over the phone, adhering to PCI compliance protocols
Maintain and update billing records, ensuring accuracy and confidentiality in accordance with HIPAA regulations
Assist with additional duties as assigned by the employer
What is Required (Qualifications)
Associates degree with at least 1+ year of relevant work experience or High School diploma/GED equivalent with at least 3+ years of relevant work experience
Excellent verbal and written communication skills
Strong organizational skills and attention to detail
Computer proficiency, including MS Windows, MS Office, and database experience
Ability to work within established protocols and procedures
How to Stand Out (Preferred Qualifications)
Bilingual in English and Spanish highly desirable
5+ years of experience in specialty testing/genetics customer service preferred
Knowledge of professional medical billing and collection practices preferred
Experience with Laboratory Billing and Laboratory Information Systems (LIS) desired
Familiarity with CPT and ICD10 codes highly preferred
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr