Harvest Market
NIEMANN HARVEST MARKET CUSTOMER SERVICE ASSOCIATE
Harvest Market, Champaign, Illinois, United States, 61820
Customer Service Associate
The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. The Customer Service Associate will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture. Essential Duties and Responsibilities
Delivers superior guest service and ensure absolute customer satisfaction Maintains customer satisfaction by providing solutions to concerns Learns and uses the three E's: Engagement, Educate, Empowerment Learns and uses the GUEST program Greet Customers. Be sincere Use a smile. Project a friendly manner Engage the customer in casual conversation Show respect toward customers purchases Thank them Understand all aspects of the cashier/bagger position Supervises front end cleanliness and organization Controls traffic flow on the front end through the Queue system Ensures compliance with all laws, policies and procedures through regular front end management Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.) Handles software and hardware equipment issues Work within company programs, policies and procedures Follows safety policies and procedures; is a safety role model Other duties as assigned by supervisor Key Attributes
Passion/purpose Foodie/farmer Thirst for knowledge/curious/inquisitive People enthusiast/outgoing Genuine Good communicator/desire to share Trendy/fun Honest Techie Friendly Leadership skills People/Communication skills Integrity Ability to multi-task High energy level Adaptability Supervisory Responsibilities
Manages 3-12 Associates on the front end. Follows NFI policies and applicable federal, state and local laws. Assign and direct work Address complaints and resolves problems Education and/or Experience
There is no required education and/or experience Language Skills
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write routine reports and correspondence. Present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills
Basic math concepts (addition, subtraction, division, multiplication) Certificates, Licenses, Registrations
There is no required certifications, licenses, or registrations Recommended Equipment
Slip resistant shoes with closed toe and heel Ladder Stepladder Uniform per store policy Physical Demands
Regularly (Over 2/3 of the time) Stand Walk Use hands to finger, handle, or feel Reach with hands and arms Stoop Kneel Crouch Communicate with associates and customers Lift and/or move up to 15 pounds Frequently (Between 1/3 to 2/3 of the time) Overhead lifting Climb Balance Lift and/or move up to 25 pounds Occasionally (Less than 1/3 of the time) Sit Crawl Smell Lift and/or move up to 50 pounds Vision Close Distance Peripheral Depth perception Ability to adjust focus Ability to distinguish colors Work Environment
Occasionally Risk of electrical shock Outdoor weather conditions from exterior doors Noise Level Moderate Pay Range
$16 up to $18/hour (IL Locations Only) Benefits (eligibility based on full-time/part-time status)
Medical, Dental, and Vision Insurance Flexible Spending Accounts (Medical and Dependent Care) Life Insurance Voluntary Benefits Paid Time Off Retirement Plans Employee Assistance Program
The Customer Service Associate is responsible for ensuring superior customer service, supervising and directing the Front End team, training and coaching staff to provide the highest standards of customer service and ensuring that all company policies and procedures are followed. The Customer Service Associate will assist the Customer Service Manager in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture. Essential Duties and Responsibilities
Delivers superior guest service and ensure absolute customer satisfaction Maintains customer satisfaction by providing solutions to concerns Learns and uses the three E's: Engagement, Educate, Empowerment Learns and uses the GUEST program Greet Customers. Be sincere Use a smile. Project a friendly manner Engage the customer in casual conversation Show respect toward customers purchases Thank them Understand all aspects of the cashier/bagger position Supervises front end cleanliness and organization Controls traffic flow on the front end through the Queue system Ensures compliance with all laws, policies and procedures through regular front end management Processes information and merchandise through computer system and POS register system at lanes, self-checkout/RAP attendant and service desk Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.) Handles software and hardware equipment issues Work within company programs, policies and procedures Follows safety policies and procedures; is a safety role model Other duties as assigned by supervisor Key Attributes
Passion/purpose Foodie/farmer Thirst for knowledge/curious/inquisitive People enthusiast/outgoing Genuine Good communicator/desire to share Trendy/fun Honest Techie Friendly Leadership skills People/Communication skills Integrity Ability to multi-task High energy level Adaptability Supervisory Responsibilities
Manages 3-12 Associates on the front end. Follows NFI policies and applicable federal, state and local laws. Assign and direct work Address complaints and resolves problems Education and/or Experience
There is no required education and/or experience Language Skills
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write routine reports and correspondence. Present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills
Basic math concepts (addition, subtraction, division, multiplication) Certificates, Licenses, Registrations
There is no required certifications, licenses, or registrations Recommended Equipment
Slip resistant shoes with closed toe and heel Ladder Stepladder Uniform per store policy Physical Demands
Regularly (Over 2/3 of the time) Stand Walk Use hands to finger, handle, or feel Reach with hands and arms Stoop Kneel Crouch Communicate with associates and customers Lift and/or move up to 15 pounds Frequently (Between 1/3 to 2/3 of the time) Overhead lifting Climb Balance Lift and/or move up to 25 pounds Occasionally (Less than 1/3 of the time) Sit Crawl Smell Lift and/or move up to 50 pounds Vision Close Distance Peripheral Depth perception Ability to adjust focus Ability to distinguish colors Work Environment
Occasionally Risk of electrical shock Outdoor weather conditions from exterior doors Noise Level Moderate Pay Range
$16 up to $18/hour (IL Locations Only) Benefits (eligibility based on full-time/part-time status)
Medical, Dental, and Vision Insurance Flexible Spending Accounts (Medical and Dependent Care) Life Insurance Voluntary Benefits Paid Time Off Retirement Plans Employee Assistance Program