Renewal Manager

80Twenty is a boutique marketing recruitment agency that connects high-growth companies with exceptional candidates. We are partnering with a unicorn-stage AI company reshaping how essential industries—like housing and healthcare—operate through technology. With fresh funding ($250M Series E) and ambitious growth plans, the company is building a category-defining brand that requires standout storytelling. We’re looking for a driven Renewals Manager to own the customer renewal process end-to-end. This role is critical in driving multi-year revenue, improving retention, and uncovering expansion opportunities. You’ll be the go-to partner for executive stakeholders and a key player in shaping how we scale our renewals motion. This is a full-time, onsite role based in New York City. Candidates outside of commuting distance from NYC will unfortunately not be considered. What you’ll do: Lead renewal conversations from outreach through negotiation and close with C-level, VP, and director stakeholders Manage a large book of business, consistently hitting retention goals and surfacing upsell/cross-sell opportunities Collaborate across Sales, Customer Success, Finance, and Legal to secure renewals on time and at full value Maintain a forward-looking renewal forecast and highlight risks and opportunities to leadership Bring customer insights back to product teams to inform roadmap decisions Partner with GTM Strategy to refine scalable renewal processes, tools, and playbooks What we’re looking for: 2+ years in a client-facing, quota-carrying role (renewals, account management, sales, or customer success), ideally in SaaS Proven track record of meeting or exceeding targets Experience handling complex renewal negotiations a plus Excellent communication, relationship-building, and collaboration skills Bonus: background in real estate or proptech Ability to work in-office at least 4 days per week Apply

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