Dispatcher/Customer Service Representative
Loop Talent, Los Angeles, California, United States, 90079
Overview
Dispatcher/ Customer Service Representative
Full-Time, On-Site
Chatsworth, CA
$20–$25/hour
Our Partner, The Roofer Bros, a well-established and fast-growing roofing company, is hiring a
highly organized Dispatcher/ Customer Service Representative
who will serve as the main communication hub between customers, sales reps, and field teams.
If you enjoy working in a fast-paced environment, handling customer communication, and keeping operations running smoothly, this could be a great fit.
Responsibilities
Handle inbound and outbound calls with homeowners, property managers, and leads
Provide general information about services and processes
Log and route all inquiries to the appropriate team
Follow up on project updates, service questions, and customer needs
Lead & Proposal Follow-Ups
Contact customers who received quotes but haven’t decided yet
Gather feedback and address questions or concerns
Keep sales reps informed on lead status and pending deals
Post-Job Check-Ins & Reviews
Call customers after job completion to ensure satisfaction
Address minor issues before they escalate
Request and guide happy clients to leave reviews (Google, Yelp, social media)
Quality Control & Internal Coordination
Track active jobs and flag urgent client concerns
Communicate customer feedback to sales, managers, and leadership
Warranty & Service Requests
Manage warranty claims and service requests from start to resolution
Keep customers updated throughout the process
Qualifications
Strong communication and customer service skills
Highly organized with excellent follow-up habits
Calm, solution-oriented approach to customer concerns
Previous customer service, call center, or dispatcher experience preferred
CRM experience (JobNimbus or similar) is a plus
Reliable, self-motivated, and able to work independently
Spanish fluency is required
Benefits
Competitive hourly pay with growth potential
Fast-paced, high-energy work environment
Join a respected roofing company with a strong reputation
Work with a team that values accountability and results
#J-18808-Ljbffr
Full-Time, On-Site
Chatsworth, CA
$20–$25/hour
Our Partner, The Roofer Bros, a well-established and fast-growing roofing company, is hiring a
highly organized Dispatcher/ Customer Service Representative
who will serve as the main communication hub between customers, sales reps, and field teams.
If you enjoy working in a fast-paced environment, handling customer communication, and keeping operations running smoothly, this could be a great fit.
Responsibilities
Handle inbound and outbound calls with homeowners, property managers, and leads
Provide general information about services and processes
Log and route all inquiries to the appropriate team
Follow up on project updates, service questions, and customer needs
Lead & Proposal Follow-Ups
Contact customers who received quotes but haven’t decided yet
Gather feedback and address questions or concerns
Keep sales reps informed on lead status and pending deals
Post-Job Check-Ins & Reviews
Call customers after job completion to ensure satisfaction
Address minor issues before they escalate
Request and guide happy clients to leave reviews (Google, Yelp, social media)
Quality Control & Internal Coordination
Track active jobs and flag urgent client concerns
Communicate customer feedback to sales, managers, and leadership
Warranty & Service Requests
Manage warranty claims and service requests from start to resolution
Keep customers updated throughout the process
Qualifications
Strong communication and customer service skills
Highly organized with excellent follow-up habits
Calm, solution-oriented approach to customer concerns
Previous customer service, call center, or dispatcher experience preferred
CRM experience (JobNimbus or similar) is a plus
Reliable, self-motivated, and able to work independently
Spanish fluency is required
Benefits
Competitive hourly pay with growth potential
Fast-paced, high-energy work environment
Join a respected roofing company with a strong reputation
Work with a team that values accountability and results
#J-18808-Ljbffr