Waste Connections
divh2Overage Representative (CSR)/h2pWaste Connections is looking for an Overage Representative (CSR) for our location in Opa-Locka, FL. This position is very similar to a call center type position where you will handle inbound calls from our customers. The Customer Service Representative (CSR) fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand./ppA typical work schedule is Monday
Friday 8:30am
5pm with the occasional Saturday. Average workweek is 42.5 hours. Full benefits offered the 1st of the month following 60 days of employment./pp$19.00 an hour DOE/ph3Responsibilities:/h3ulliFollow the company phone scripting on all calls/liliWork in a fast paced, cooperative, high call volume environment/liliWork in conjunction with other departments to resolve customer disputes and issues/liliInteract with customers and records interaction information into computer/liliTalk with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service/liliDetermines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders/liliAdjust complaints concerning billing or service rendered, referring complaints/liliDeliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues/liliComplete additional tasks as assigned by management/liliTraining all new employees and temps when necessary/liliComplete any company assigned training programs/liliPromote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices/li/ulh3Working Conditions:/h3ulliWork environment is an office setting. Areas are clean, ventilated, and well lite. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer/liliCSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards Also, long periods spent sitting, typing, or looking at a computer screen are common./li/ulh3Ideal Candidates Will Have:/h3ulliCandidates must have a minimum of 2 years of Call Center Customer Service experience/liliExperience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required/liliExcellent organization and communication skills/liliProficiency in Spanish
English a must./liliExperience in collections/liliVeterans are encouraged to apply./li/ulpWe offer excellent family benefits including: medical, dental, vision, flexible spending account, long term disability, short term disability, life insurance, 401K retirement and unlimited opportunities to./ppIf you have any questions or need help with your application feel free to call the Recruiter, Pete Carreon at 832-510-5681./ppConnect with Your Future./ppWaste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status./p/div
Friday 8:30am
5pm with the occasional Saturday. Average workweek is 42.5 hours. Full benefits offered the 1st of the month following 60 days of employment./pp$19.00 an hour DOE/ph3Responsibilities:/h3ulliFollow the company phone scripting on all calls/liliWork in a fast paced, cooperative, high call volume environment/liliWork in conjunction with other departments to resolve customer disputes and issues/liliInteract with customers and records interaction information into computer/liliTalk with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service/liliDetermines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders/liliAdjust complaints concerning billing or service rendered, referring complaints/liliDeliver services to customers in a manner that promotes goodwill. Interact with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues/liliComplete additional tasks as assigned by management/liliTraining all new employees and temps when necessary/liliComplete any company assigned training programs/liliPromote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices/li/ulh3Working Conditions:/h3ulliWork environment is an office setting. Areas are clean, ventilated, and well lite. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer/liliCSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards Also, long periods spent sitting, typing, or looking at a computer screen are common./li/ulh3Ideal Candidates Will Have:/h3ulliCandidates must have a minimum of 2 years of Call Center Customer Service experience/liliExperience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required/liliExcellent organization and communication skills/liliProficiency in Spanish
English a must./liliExperience in collections/liliVeterans are encouraged to apply./li/ulpWe offer excellent family benefits including: medical, dental, vision, flexible spending account, long term disability, short term disability, life insurance, 401K retirement and unlimited opportunities to./ppIf you have any questions or need help with your application feel free to call the Recruiter, Pete Carreon at 832-510-5681./ppConnect with Your Future./ppWaste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status./p/div