Wetalentia
Assistant Showroom Manager & Customer Service Specialist
Location:
New York City / Manhattan Company Overview: Our client is the U.S. subsidiary of a renowned Italian luxury brand celebrated for its elegant mosaics and premium surface materials. Serving the architecture, interior design and high-end residential and commercial sectors, they combine design excellence, craftsmanship and impeccable client service to deliver exceptional solutions in glass and marble surfaces. Role Summary: As Assistant Showroom Manager & Customer Service Specialist, you will support the Showroom Manager in the daily operations of the New York showroom, ensuring a best-in-class experience for architects, designers and private clients. You will also follow customer service activities, and after-sales services, linking showroom operations with corporate, logistics and project teams. This dual role combines client-facing engagement, order management and showroom administration to ensure seamless coordination and brand consistency. The role will report directly to the VP Americas. Key Responsibilities: Assist in managing showroom operations: welcoming clients, scheduling appointments, coordinating visits and maintaining fixtures and displays Guide product presentations and sample selections for end users, architects and designers Provide attentive, high-quality customer service throughout the project lifecycle — from quotations and follow-ups to after-sales support Collaborate with logistics, warehouse and production teams to track orders, shipments and installation schedules, ensuring timely resolution of any issues Monitor and maintain showroom inventory of samples and materials, liaising with HQ and the Showroom Manager for replenishment and updates Organize and support marketing initiatives and showroom events, including networking evenings, product launches and client receptions Identify new opportunities, organize client visits and support outreach to the A&D community and dealers Conduct occasional visits to architects, designers or dealers to deliver presentations or samples Maintain and regularly update client information and interactions in the CRM system to ensure accurate data and follow-up Ensure the showroom consistently reflects their premium brand image and design standards Required Qualifications: Bachelor’s degree or equivalent experience in design, business or a related field Previous experience in a showroom, design gallery or luxury retail environment Solid understanding of the tile, stone or interior surfaces industry Excellent interpersonal and communication skills, with a confident and professional demeanor Strong customer service orientation combined with effective problem-solving abilities Proven organizational skills with the capacity to manage multiple priorities and maintain attention to detail Comfortable working in a design-centric, luxury environment with a refined aesthetic sensibility Proficiency in MS Office, CRM systems and showroom analytics; knowledge of SAP and Zoho is a plus What We Offer: Opportunity to work with a world-renowned luxury brand and a discerning, high-profile clientele Collaborative, design-driven environment with strong exposure to the architecture and interior design community Base salary with performance-based incentives Comprehensive benefits package including medical insurance and matching 401(k) Professional development and growth opportunities
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New York City / Manhattan Company Overview: Our client is the U.S. subsidiary of a renowned Italian luxury brand celebrated for its elegant mosaics and premium surface materials. Serving the architecture, interior design and high-end residential and commercial sectors, they combine design excellence, craftsmanship and impeccable client service to deliver exceptional solutions in glass and marble surfaces. Role Summary: As Assistant Showroom Manager & Customer Service Specialist, you will support the Showroom Manager in the daily operations of the New York showroom, ensuring a best-in-class experience for architects, designers and private clients. You will also follow customer service activities, and after-sales services, linking showroom operations with corporate, logistics and project teams. This dual role combines client-facing engagement, order management and showroom administration to ensure seamless coordination and brand consistency. The role will report directly to the VP Americas. Key Responsibilities: Assist in managing showroom operations: welcoming clients, scheduling appointments, coordinating visits and maintaining fixtures and displays Guide product presentations and sample selections for end users, architects and designers Provide attentive, high-quality customer service throughout the project lifecycle — from quotations and follow-ups to after-sales support Collaborate with logistics, warehouse and production teams to track orders, shipments and installation schedules, ensuring timely resolution of any issues Monitor and maintain showroom inventory of samples and materials, liaising with HQ and the Showroom Manager for replenishment and updates Organize and support marketing initiatives and showroom events, including networking evenings, product launches and client receptions Identify new opportunities, organize client visits and support outreach to the A&D community and dealers Conduct occasional visits to architects, designers or dealers to deliver presentations or samples Maintain and regularly update client information and interactions in the CRM system to ensure accurate data and follow-up Ensure the showroom consistently reflects their premium brand image and design standards Required Qualifications: Bachelor’s degree or equivalent experience in design, business or a related field Previous experience in a showroom, design gallery or luxury retail environment Solid understanding of the tile, stone or interior surfaces industry Excellent interpersonal and communication skills, with a confident and professional demeanor Strong customer service orientation combined with effective problem-solving abilities Proven organizational skills with the capacity to manage multiple priorities and maintain attention to detail Comfortable working in a design-centric, luxury environment with a refined aesthetic sensibility Proficiency in MS Office, CRM systems and showroom analytics; knowledge of SAP and Zoho is a plus What We Offer: Opportunity to work with a world-renowned luxury brand and a discerning, high-profile clientele Collaborative, design-driven environment with strong exposure to the architecture and interior design community Base salary with performance-based incentives Comprehensive benefits package including medical insurance and matching 401(k) Professional development and growth opportunities
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