Herschend isseekingasteadfast anddiscerning Directorof Safety & Securityto help launch our newest hospitality venture, Dolly Parton’sSongTellerHotel,locatedin the heart of Downtown Nashville. The ideal candidateembodiesa calm, steadypresenceand a service-first mindset, understanding that the bestsecurityis felt more than seen. They know that true safety supports, not distracts from the connection,comfort, and joyof every guest experience.
Inspired by Dolly Parton's epic career and trailblazing spirit,SongTellerHotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.
The Director of Safety & Security atSongTellerHotelwill lead all aspects of safety, security, and emergency preparedness Dolly Parton’sSongTellerHotel, featuring 245 guest rooms, two food & beverage entertainment venues, a market, and Dolly Parton’s Museum.This roleis responsible forcreating an environment where guests and team members feel genuinely safe, welcome, and cared for.From developing proactive safety strategies and overseeing daily security operations topreparingforhigh-profile activations, this leader ensures that safety is seamlessly integrated into every moment of the guest and host journey. With a calm, discerning presence, the Director of Safety & Security understands that the most effective protection is often quiet, thoughtful, and rooted in service.This roleensuresall safety protocols are compliant, financially responsible, and aligned with brand valueswhile exercisingsound judgment, clear communication, and the ability to lead with confidence while fostering trust across diverse teams and audiences.To achieve success in this role, one must drive results while adhering to ourHeartspitalityculture.
SongTellerHotel Nashville is more than just a place to rest yourhead,it'sa hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor -it'san experience as unforgettable as the entertainer herself.SongTellerHotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconichostessherself!
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Develop, implement, andmaintaincomprehensive safety and security protocols to protect guests, employees, and property. Lead and manage the security team including recruitment, training, scheduling, and performance evaluations, ensuring consistent presence and coverage across all shifts. Conduct regular risk assessments, internal audits, and safety inspections across the hotel’s guest rooms, public areas, and back-of-house spaces toidentifyand mitigate vulnerabilities. Manage the guest claims and worker’s compensation process for the property. Oversee emergency response procedures and crisis management protocols; coordinate evacuation drills, fire safety training, and first aid certification programs for staff. Serve as the primary point of contact with law enforcement, fire departments, and emergency response teams during incidents or emergencies. Ensureaccuratedocumentation, investigation, and follow-up of all incidents including guest complaints, employee injuries, theft, accidents, and property damage. Monitor security systems, including surveillance cameras, alarm systems, key control systems, and access points; investigate abnormalities and report findings to senior leadership. Advisehotel leadership on safety compliance, insurance requirements, and risk mitigation strategies aligned with federal, state, and local regulations. Develop andmaintainpolicies related to loss prevention, asset protection, and emergency communication procedures. Educate employees on workplace safety protocols and promote a proactive safety culture across all departments. Monitor visitor access and delivery operations, ensuring all contractors and third-party vendorscomply withhotel policies and credentialing standards. Coordinate crowd control and logistical planning for large-scale events or VIP visits to ensure security and operational efficiency. Collaborate with Engineering and IT departments tomaintainphysical and cyber security infrastructure and conduct periodic reviews of key systems. Prepare safety and incident reports for executive leadership andparticipatein quarterly safety review meetings. Manage contracts and service levels for outsourced security services or alarm monitoring systems if applicable. Stay current on industry trends, threat assessments, and regional safety concerns through professional development and local networking groups. Support corporate reporting needs bysubmittingrequired data for insurance claims, liability tracking, and brand safety audits. Promote wellness and emergency preparedness campaigns to enhance employee awareness and readiness year-round. This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilitiesrequiredto perform this position. QUALIFICATIONS
Bachelor’s degree in Criminal Justice, Hospitality Management, or related field preferred. Minimum of5years of experience in security, law enforcement, or military service, with at least3yearsin a hospitality or hotel environment. Experience managing large teams and coordinating emergency responses, safety protocols, and investigative processes. Demonstrated ability to develop and implement comprehensive security policies, procedures, and training programs. Thorough understanding of fire safety, emergency response, loss prevention, access control, and surveillance systems. Familiarity with OSHA regulations, ADA compliance, and local/state safety codes applicable to hospitality operations. Proficiencyin using security software, CCTV systems, key control programs, and reporting tools. Strong analytical and incident-reporting skills with attention to detail and legal documentation standards. Proven leadership skills with experience directing cross-functional teams and external vendors (security, law enforcement, etc.). Ability to remain calm under pressure and make sound decisions inemergencyor high-stress situations. Excellent interpersonal and communication skills with the ability to train staff and collaborate with all levels of hotel leadership. Capable of handling confidential and sensitive information with discretion and professionalism. Physically able towalk and stand for extended periods,patrol the property, respond quickly to incidents, and perform safety-related tasks. Strong ethical standards anda commitmentto creating a safe, welcoming, and inclusive environment for guests and employees. Preferred
Priormilitary or law enforcement background. CPR, AED, First Aid, and OSHA safety certification. Certified Protection Professional (CPP), Certified Lodging Security Director (CLSD), or similar credentials are highly desirable. Dolly Parton’sSongTellerHotel is thenewest hospitality ventureofHerschend.Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave - and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique,all are unitedbya shared purpose:Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and service - what we callHeartspitality - the intersection of heart and hospitality. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Develop, implement, andmaintaincomprehensive safety and security protocols to protect guests, employees, and property. Lead and manage the security team including recruitment, training, scheduling, and performance evaluations, ensuring consistent presence and coverage across all shifts. Conduct regular risk assessments, internal audits, and safety inspections across the hotel’s guest rooms, public areas, and back-of-house spaces toidentifyand mitigate vulnerabilities. Manage the guest claims and worker’s compensation process for the property. Oversee emergency response procedures and crisis management protocols; coordinate evacuation drills, fire safety training, and first aid certification programs for staff. Serve as the primary point of contact with law enforcement, fire departments, and emergency response teams during incidents or emergencies. Ensureaccuratedocumentation, investigation, and follow-up of all incidents including guest complaints, employee injuries, theft, accidents, and property damage. Monitor security systems, including surveillance cameras, alarm systems, key control systems, and access points; investigate abnormalities and report findings to senior leadership. Advisehotel leadership on safety compliance, insurance requirements, and risk mitigation strategies aligned with federal, state, and local regulations. Develop andmaintainpolicies related to loss prevention, asset protection, and emergency communication procedures. Educate employees on workplace safety protocols and promote a proactive safety culture across all departments. Monitor visitor access and delivery operations, ensuring all contractors and third-party vendorscomply withhotel policies and credentialing standards. Coordinate crowd control and logistical planning for large-scale events or VIP visits to ensure security and operational efficiency. Collaborate with Engineering and IT departments tomaintainphysical and cyber security infrastructure and conduct periodic reviews of key systems. Prepare safety and incident reports for executive leadership andparticipatein quarterly safety review meetings. Manage contracts and service levels for outsourced security services or alarm monitoring systems if applicable. Stay current on industry trends, threat assessments, and regional safety concerns through professional development and local networking groups. Support corporate reporting needs bysubmittingrequired data for insurance claims, liability tracking, and brand safety audits. Promote wellness and emergency preparedness campaigns to enhance employee awareness and readiness year-round. This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and abilitiesrequiredto perform this position. QUALIFICATIONS
Bachelor’s degree in Criminal Justice, Hospitality Management, or related field preferred. Minimum of5years of experience in security, law enforcement, or military service, with at least3yearsin a hospitality or hotel environment. Experience managing large teams and coordinating emergency responses, safety protocols, and investigative processes. Demonstrated ability to develop and implement comprehensive security policies, procedures, and training programs. Thorough understanding of fire safety, emergency response, loss prevention, access control, and surveillance systems. Familiarity with OSHA regulations, ADA compliance, and local/state safety codes applicable to hospitality operations. Proficiencyin using security software, CCTV systems, key control programs, and reporting tools. Strong analytical and incident-reporting skills with attention to detail and legal documentation standards. Proven leadership skills with experience directing cross-functional teams and external vendors (security, law enforcement, etc.). Ability to remain calm under pressure and make sound decisions inemergencyor high-stress situations. Excellent interpersonal and communication skills with the ability to train staff and collaborate with all levels of hotel leadership. Capable of handling confidential and sensitive information with discretion and professionalism. Physically able towalk and stand for extended periods,patrol the property, respond quickly to incidents, and perform safety-related tasks. Strong ethical standards anda commitmentto creating a safe, welcoming, and inclusive environment for guests and employees. Preferred
Priormilitary or law enforcement background. CPR, AED, First Aid, and OSHA safety certification. Certified Protection Professional (CPP), Certified Lodging Security Director (CLSD), or similar credentials are highly desirable. Dolly Parton’sSongTellerHotel is thenewest hospitality ventureofHerschend.Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave - and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique,all are unitedbya shared purpose:Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and service - what we callHeartspitality - the intersection of heart and hospitality. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr