City
Cebu
State/Province
Country
Philippines
Department
CREDIT & COLLECTIONS
Date
Wednesday, January 28, 2026
Working time
Full-time
Ref#
20037508
Job Level
Job Type
Experienced
Job Field
CREDIT & COLLECTIONS
Description & Requirements About Xerox Holdings Corporation At Xerox,
we make work, work!
For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.
Supports the business development/sales team. Involves lots of telephone work such as dealing with existing customer queries, administrative support, etc. Takes and receives customer orders relating to the sell of company products.
JOB PURPOSE/MISSION/SUMMARY:
The Sales Support Specialist will be responsible for supporting sales efforts of the field or face to face sales representatives. This role will be a key contributor in enabling Sales Account Managers to achieve significant sales goals through timely support in handling pricing questions, educating the resellers on programs and promotions, providing product recommendations, solving problem in straight forward situations, makes incremental improvements to end-to-end systems or processes that make it easy for partners and customers to work with Xerox and its subsidiaries. Uses a wide range of communication and presentation skills to top management and business leaders in a manner that supports strategic planning, discussions, and high-level decision-making.
The role is within Global Sales Operations, which is tasked with supporting sales efforts in both Channel and Enterprise customers.
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
Proactive Responsibilities:
Track and update account managers of their performance against monthly/quarterly programs
Engage with appropriate teams and use relevant tools necessary to support customers
Analyze and recommend with sales teams to understand areas of success and concern
Track and analyze inventory levels, orders, consumption reports to account managers
Other general resellers specific tasks
Recommend to process owners the Lexmark/Xerox order, pricing and supply chain processes to provide insight and information to customers when needed
Establish oneself as a valued resource that Lexmark/Xerox partners can contact to receive information on Lexmark/Xerox products, programs, pricing and value proposition
Create and Update Process Documentation
Train new hires in the team
Drive program utilization of the accounts
Recommend action plans that will help grow revenue
Regular reviews and communication with management and sales teams will be expected in order to understand areas of success and concern as Lexmark/Xerox constantly seeks to improve the level of service offered to its resellers or partners and end-users in turn.
Address forecasting needs of Account managers
Administrative Roles and Responsibilities
Manage the assigned mailbox/es
Provide product recommendations based on customer requirements
Create, edit, monitor approval and communicate special bids (Global, traditional, MPS, Quickbid, Demo, Bid Desk) to relevant parties
Create and edit flyers, presentations and other marketing materials of Territory Sales Managers (TSMs) for their meetings, trainings and other face to face activities
Compile product blurb for the partner’s site/portal
Manage and monitor cases in Dynamics/Salesforce from creation to closure
Facilitate the resolution of technical support issues
Process rebates claims (MDF, Special Bid, SLED)
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:
Partnering*
Aligning Customers
Building Relationships
Communicating Effectively
Negotiating
Insight*
Analyzing Capacity
Building a Business Case
Evaluating Customer ExperiencesIdentifying Options
Business Context
Solution*
Articulating Value
Facilitating Organizational Change
Leveraging Success
Managing Projects
Resolving Issues
Accelerating Learning
Aligning to Sales Processes
Building Business Skill
Executing Plans
Solving Problems
Making Ethical Decisions
Managing Knowledge
Maximizing Personal Time
Using Technology
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:
Education: College Graduate
Experience: 2 years of relevant work experience
#J-18808-Ljbffr
Cebu
State/Province
Country
Philippines
Department
CREDIT & COLLECTIONS
Date
Wednesday, January 28, 2026
Working time
Full-time
Ref#
20037508
Job Level
Job Type
Experienced
Job Field
CREDIT & COLLECTIONS
Description & Requirements About Xerox Holdings Corporation At Xerox,
we make work, work!
For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.
Supports the business development/sales team. Involves lots of telephone work such as dealing with existing customer queries, administrative support, etc. Takes and receives customer orders relating to the sell of company products.
JOB PURPOSE/MISSION/SUMMARY:
The Sales Support Specialist will be responsible for supporting sales efforts of the field or face to face sales representatives. This role will be a key contributor in enabling Sales Account Managers to achieve significant sales goals through timely support in handling pricing questions, educating the resellers on programs and promotions, providing product recommendations, solving problem in straight forward situations, makes incremental improvements to end-to-end systems or processes that make it easy for partners and customers to work with Xerox and its subsidiaries. Uses a wide range of communication and presentation skills to top management and business leaders in a manner that supports strategic planning, discussions, and high-level decision-making.
The role is within Global Sales Operations, which is tasked with supporting sales efforts in both Channel and Enterprise customers.
KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:
Proactive Responsibilities:
Track and update account managers of their performance against monthly/quarterly programs
Engage with appropriate teams and use relevant tools necessary to support customers
Analyze and recommend with sales teams to understand areas of success and concern
Track and analyze inventory levels, orders, consumption reports to account managers
Other general resellers specific tasks
Recommend to process owners the Lexmark/Xerox order, pricing and supply chain processes to provide insight and information to customers when needed
Establish oneself as a valued resource that Lexmark/Xerox partners can contact to receive information on Lexmark/Xerox products, programs, pricing and value proposition
Create and Update Process Documentation
Train new hires in the team
Drive program utilization of the accounts
Recommend action plans that will help grow revenue
Regular reviews and communication with management and sales teams will be expected in order to understand areas of success and concern as Lexmark/Xerox constantly seeks to improve the level of service offered to its resellers or partners and end-users in turn.
Address forecasting needs of Account managers
Administrative Roles and Responsibilities
Manage the assigned mailbox/es
Provide product recommendations based on customer requirements
Create, edit, monitor approval and communicate special bids (Global, traditional, MPS, Quickbid, Demo, Bid Desk) to relevant parties
Create and edit flyers, presentations and other marketing materials of Territory Sales Managers (TSMs) for their meetings, trainings and other face to face activities
Compile product blurb for the partner’s site/portal
Manage and monitor cases in Dynamics/Salesforce from creation to closure
Facilitate the resolution of technical support issues
Process rebates claims (MDF, Special Bid, SLED)
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:
Partnering*
Aligning Customers
Building Relationships
Communicating Effectively
Negotiating
Insight*
Analyzing Capacity
Building a Business Case
Evaluating Customer ExperiencesIdentifying Options
Business Context
Solution*
Articulating Value
Facilitating Organizational Change
Leveraging Success
Managing Projects
Resolving Issues
Accelerating Learning
Aligning to Sales Processes
Building Business Skill
Executing Plans
Solving Problems
Making Ethical Decisions
Managing Knowledge
Maximizing Personal Time
Using Technology
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:
Education: College Graduate
Experience: 2 years of relevant work experience
#J-18808-Ljbffr