Service Advisor - BMW of Nashville

divh2Service Advisor - BMW of Nashville/h2pAt BMW of Nashville (South), a Sonic Automotive family dealership, youll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; theyre committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc./ppThe Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers./ppDuties and Responsibilities:/pulliSchedules service appointments. Obtains customer and vehicle data prior to arrival when possible./liliGreets customers in a timely, friendly manner./liliProvides a complete and accurate written cost estimate for labor and parts. Establishes promised time./liliChecks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed./liliTest-drive the vehicle or refer to the test technician as necessary./liliMaintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average./liliAdvise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications, using maintenance menus./liliMaintains a dealership-prescribed standard for hours per customer repair order written./liliUnderstands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc./liliFollows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor./li/ulpQualifications:/pulliHigh school diploma or the equivalent./liliAbility to read and comprehend instructions and information./liliTwo years of experience in a dealership position./liliGeneral knowledge of vehicle mechanical operations./liliASE certification preferred./liliSales experience preferred./liliProfessional personal appearance./liliExcellent oral and written communication skills./liliAll applicants must be authorized to work in the USA./liliAll applicants must perform duties and responsibilities in a safe manner./liliAll applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license./li/ulpIts time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, its easy to see the difference. When you join our organization, youll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, youll experience the best that a career in the automotive industry has to offer./p/div