Job Title: Customer Service Representative
Job Description
As a Customer Service Specialist, you will provide support related to sales, promotions, installations, and communications. Your primary goal will be to maintain strong customer relationships and ensure fair and effective resolution of claims and complaints, aligning with consumer laws.
Responsibilities
Deliver customer service across sales, promotions, and installation processes.
Resolve customer claims and complaints fairly and effectively.
Maintain positive customer relations and satisfaction.
Develop and implement organization-wide initiatives to inform and educate customers.
Create improvement plans based on customer survey feedback.
Support requests from outside sales representatives.
Answer inbound calls from the phone queue with moderate volume.
Perform order entry tasks.
Essential Skills
2+ years of experience in customer service and order entry.
Proficiency in SAP.
Experience with Microsoft Office Suite.
Ability to manage email inbox effectively.
Additional Skills & Qualifications
Experience in medical devices is a plus.
Experience with SAP or Oracle.
Ability to check and validate pricing.
Proficiency in Microsoft Excel and Power BI.
Detail-oriented with strong verbal and written communication skills.
Ability to handle stress well and multitask.
Problem-solving and strong communication skills.
Why Work Here?
Enjoy a supportive work environment that offers 8 sick days a year, 1 week vacation, and 4 weeks vacation after 5 years of employment. Benefit from a $.50 401K match program, annual lump sum 401K deposits, and comprehensive medical, dental, and vision insurance. Additional perks include life insurance, salary coverage for short and long-term disability, yearly company bonuses based on performance, and health insurance covering 100% of costs after the deductible. A sign-on bonus is offered upon conversion.
Job Type & Location
This is a Contract position based out of Wood Dale, IL.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Wood Dale,IL.
Application Deadline
This position is anticipated to close on Feb 6, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description
As a Customer Service Specialist, you will provide support related to sales, promotions, installations, and communications. Your primary goal will be to maintain strong customer relationships and ensure fair and effective resolution of claims and complaints, aligning with consumer laws.
Responsibilities
Deliver customer service across sales, promotions, and installation processes.
Resolve customer claims and complaints fairly and effectively.
Maintain positive customer relations and satisfaction.
Develop and implement organization-wide initiatives to inform and educate customers.
Create improvement plans based on customer survey feedback.
Support requests from outside sales representatives.
Answer inbound calls from the phone queue with moderate volume.
Perform order entry tasks.
Essential Skills
2+ years of experience in customer service and order entry.
Proficiency in SAP.
Experience with Microsoft Office Suite.
Ability to manage email inbox effectively.
Additional Skills & Qualifications
Experience in medical devices is a plus.
Experience with SAP or Oracle.
Ability to check and validate pricing.
Proficiency in Microsoft Excel and Power BI.
Detail-oriented with strong verbal and written communication skills.
Ability to handle stress well and multitask.
Problem-solving and strong communication skills.
Why Work Here?
Enjoy a supportive work environment that offers 8 sick days a year, 1 week vacation, and 4 weeks vacation after 5 years of employment. Benefit from a $.50 401K match program, annual lump sum 401K deposits, and comprehensive medical, dental, and vision insurance. Additional perks include life insurance, salary coverage for short and long-term disability, yearly company bonuses based on performance, and health insurance covering 100% of costs after the deductible. A sign-on bonus is offered upon conversion.
Job Type & Location
This is a Contract position based out of Wood Dale, IL.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Wood Dale,IL.
Application Deadline
This position is anticipated to close on Feb 6, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.