CarMax is revolutionizing the way cars are bought and sold!
About This Role
As a Sales and Customer Service Expert, you will be at the forefront of delivering an exceptional experience for our customers, guiding them through their CarMax journey. By providing support during each step, you will reinforce the seamless and transparent service that has made us the nation's largest retailer of used cars. Success in this role requires collaboration with various teams to ensure a positive customer experience when buying or selling vehicles.
Key Responsibilities
Deliver outstanding customer service, assisting customers from initial contact to vehicle appraisal, test drives, and financing arrangements.
Conduct thorough vehicle condition assessments, gathering and sharing information needed for customer appraisals.
Receive and check in vehicles shipped to CarMax, ensuring accurate daily inventory tracking.
Perform cosmetic inspections to ensure all vehicles meet CarMax's high-quality standards.
Handle administrative tasks including report printing, transaction paperwork maintenance, communicating with finance companies, and cash/payment management.
Schedule service appointments and review invoices for retail service work, ensuring billing documentation is accurate.
Role Purpose
This position is set in a dynamic retail sales environment where teamwork is vital. You will meet performance goals while managing diverse customer interactions, building rapport, and understanding customer needs effectively. The role encompasses vehicle sales, processing sales documentation, and overseeing repair orders, all while fostering a collaborative atmosphere that encourages professional growth into mentorship and leadership opportunities.
Qualifications and Skills
Exceptional communication skills.
Confidence in yourself, the product, and in representing CarMax.
Ability to develop and sustain strong customer relationships.
Strong team-oriented behaviors, including integrity, respect, inclusion, and a sense of fun.
Skill in balancing customer needs with business objectives.
A dedication to understanding and fulfilling customer requests.
Proven ability to create mutually beneficial solutions for customer concerns.
Strong attention to detail and organizational skills, ensuring tasks are completed accurately and timely.
Ability to effectively multitask in a fast-paced environment.
Capable of reading, interpreting, and maintaining accurate records.
Ability to lift objects weighing up to 25 lbs.
Education and Experience Needed
High School Diploma or equivalent.
Previous experience in sales or customer service, preferably in a retail setting.
Valid driver's license.
Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) is a plus.
About CarMax
CarMax changed the auto industry by prioritizing honesty and transparency in customer service. Our innovative approach has established us as the largest retailer of used cars nationwide, with over 200 locations. We are proud of our diverse team of more than 25,000 associates, all committed to delivering outstanding customer experiences while promoting personal and professional development. Recognized for our dedication to training and inclusivity, we are consistently listed among FORTUNE's 100 Best Companies to Work For.
CarMax is an equal opportunity employer. We encourage all qualified candidates to apply regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, veteran status, disability status, or any other characteristic protected by law.
We are willing to provide reasonable accommodations for applicants to complete the CarMax Job Application upon request.
Location: 4043 E. Elden Gray Street, Meridian, Idaho, 83642