Job Title:
Customer Service Representative (CSR) Location:
Bolingbrook, IL Schedule:
Tuesday - Saturday | 7:00 AM - 3:30 PM Job Type:
Contract Max Pay Rate:
$19/hr
Overview
We are seeking a reliable and customer-focused
Customer Service Representative
to support daily operations by ensuring timely communication with customers, business partners, and delivery teams. This role requires strong problem-solving skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities Assist customers and business partners via phone and email Handle customer concerns and complaints professionally and calmly Diagnose, investigate, and resolve operational or service issues Monitor delivery routes and provide real-time updates when needed Scan haul-away pods and verify documentation/stamps Process delivery changes, cancellations, and service updates Maintain accurate records and ensure timely communication with internal teams Deliver high-quality customer service while meeting operational expectations Required Qualifications
Experience using Microsoft Office (Word, Excel, Outlook, PowerPoint) Strong customer service and communication skills Ability to multitask and stay organized in a fast-paced environment Problem-solving mindset with attention to detail Ability to work under pressure and meet deadlines Preferred Qualifications
High school diploma or equivalent 1+ year of customer service or call center experience Experience in logistics, dispatch, or operations support (a plus)
Customer Service Representative (CSR) Location:
Bolingbrook, IL Schedule:
Tuesday - Saturday | 7:00 AM - 3:30 PM Job Type:
Contract Max Pay Rate:
$19/hr
Overview
We are seeking a reliable and customer-focused
Customer Service Representative
to support daily operations by ensuring timely communication with customers, business partners, and delivery teams. This role requires strong problem-solving skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities Assist customers and business partners via phone and email Handle customer concerns and complaints professionally and calmly Diagnose, investigate, and resolve operational or service issues Monitor delivery routes and provide real-time updates when needed Scan haul-away pods and verify documentation/stamps Process delivery changes, cancellations, and service updates Maintain accurate records and ensure timely communication with internal teams Deliver high-quality customer service while meeting operational expectations Required Qualifications
Experience using Microsoft Office (Word, Excel, Outlook, PowerPoint) Strong customer service and communication skills Ability to multitask and stay organized in a fast-paced environment Problem-solving mindset with attention to detail Ability to work under pressure and meet deadlines Preferred Qualifications
High school diploma or equivalent 1+ year of customer service or call center experience Experience in logistics, dispatch, or operations support (a plus)