Job Title: Customer Service Representative
Location:
Brookshire, TX Max Pay Rate:
$17/hr Type:
Contract Shift:
Closing Shift | 10:30 AM - 6:30 PM Schedule:
Monday-Saturday (one weekday off)
Job Summary
We are seeking a
Customer Service Representative
to support a fast-paced delivery and logistics operation. This role is customer-facing and requires strong communication, problem-solving, and multitasking skills. The CSR will work closely with customers, drivers, and business partners to resolve issues, manage delivery updates, handle member claims, and conduct outbound survey calls.
Key Responsibilities Assist customers, drivers, and business partners via
phone and email Handle customer complaints calmly and professionally Diagnose, assess, and resolve service-related issues Monitor delivery routes and track progress in real time Handle member claims
and ensure settlements are completed within required timelines Conduct
outbound survey calls
to customers Document interactions and updates accurately in internal systems Maintain service quality while working in a high-volume environment Required Qualifications
Experience with
Microsoft Office
(Word, Excel, Outlook, PowerPoint) Strong verbal and written communication skills Ability to multitask and stay organized in a fast-paced setting Customer-focused mindset with strong problem-resolution skills Preferred Qualifications
High school diploma or equivalent 1+ year of customer service or call center experience Experience handling customer complaints or claims Comfortable working closing shifts and Saturday schedules
Brookshire, TX Max Pay Rate:
$17/hr Type:
Contract Shift:
Closing Shift | 10:30 AM - 6:30 PM Schedule:
Monday-Saturday (one weekday off)
Job Summary
We are seeking a
Customer Service Representative
to support a fast-paced delivery and logistics operation. This role is customer-facing and requires strong communication, problem-solving, and multitasking skills. The CSR will work closely with customers, drivers, and business partners to resolve issues, manage delivery updates, handle member claims, and conduct outbound survey calls.
Key Responsibilities Assist customers, drivers, and business partners via
phone and email Handle customer complaints calmly and professionally Diagnose, assess, and resolve service-related issues Monitor delivery routes and track progress in real time Handle member claims
and ensure settlements are completed within required timelines Conduct
outbound survey calls
to customers Document interactions and updates accurately in internal systems Maintain service quality while working in a high-volume environment Required Qualifications
Experience with
Microsoft Office
(Word, Excel, Outlook, PowerPoint) Strong verbal and written communication skills Ability to multitask and stay organized in a fast-paced setting Customer-focused mindset with strong problem-resolution skills Preferred Qualifications
High school diploma or equivalent 1+ year of customer service or call center experience Experience handling customer complaints or claims Comfortable working closing shifts and Saturday schedules