Position Summary
To engage all guests in a friendly, professional and courteous manner, providing a world class experience for their day with us. First Tee/On Course Guides are part of our guests' first impressions of Big Cedar Golf. Therefore, besides properly greeting our guests you must be detailed oriented, be an excellent communicator with customer service skills, and possess strong time management skills.
Essential Functions
Ability to drive a golf cart and work unsupervised
Have a basic understanding of all Big Cedar golf courses and Big Cedar properties with a genuine desire for ongoing learning
Excellent communicator and superior customer service skills
Have a basic familiarity with golf terminology and golf etiquette rules
Keep order, ensure prompt tee off and maintain the flow of golfers as they play the course
First Tee Guides ensure all golfers have starting receipts
First Tee Guides explain course setup for the day and necessary rules that need to be followed
First Tee Guides inform guests of pace of play targets and the name of the course guide for the day
First Tee Guides start a group exactly on their tee time and do not start a group early unless necessary or otherwise directed
Familiarize guests with location of food on premises and offer names of servers who will be there to assist them upon their arrival
Inform guests of availability of water and where it can be located
Course Guides assist all guests around the golf course safely and within the timescale required
Course Guides keep in touch with the first tee guide to ensure list of players/tee times are accurate
Course Guides: Be CORRECT
Check pace of play if approaching slow play
Observe groups positioning and if they are suspects of slow play
Review changing of groups’ positions from their original order of tee times
React with prior planning on what action is required. Know this before you approach guests
Encourage, in a positive manner, what remedies are needed to keep pace
Chase if the slow group is still not keeping proper pace, determine next actions needed
Thank guests for their efforts and encourage them to continue developing their skill
Adhere to all rules and regulations established by BCL/BPS and Big Cedar Golf
Report and document all incidents of guests concerns and present to Assistant Golf Professionals
Report and document all accidents/injuries that occur during a guest golf outing at course
Experience/Qualifications
Minimum Degree Required: High School Diploma or Equivalent
Golf/Hospitality experience preferred
Knowledge, Skills, and Ability
Ability to work on feet for extended periods of time, work safely, communicate effectively, understand and carry out written and oral directions, and establish good working relationships with co-workers
Ability and willingness to work in expected/unexpected outside weather conditions
Lift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basis
Have flexibility to work weekends and holidays, mornings and evenings as business demands
Writing - Communicating effectively in writing as appropriate for the needs of the audience
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
Reading Comprehension - Understanding written sentences and paragraphs in work related documents
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems
Guest and Personal Service - Knowledge of principles and processes for providing guest and personal services. This includes guests’ needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly
Travel Requirements
Seldom/Never
Physical Requirements Regularly walks, and stands. Occasionally sits, does computer work, and lifts up to 50 lbs.
Independent Judgement Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Full Time Benefits Summary Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
Big Cedar Lodge
#J-18808-Ljbffr
Essential Functions
Ability to drive a golf cart and work unsupervised
Have a basic understanding of all Big Cedar golf courses and Big Cedar properties with a genuine desire for ongoing learning
Excellent communicator and superior customer service skills
Have a basic familiarity with golf terminology and golf etiquette rules
Keep order, ensure prompt tee off and maintain the flow of golfers as they play the course
First Tee Guides ensure all golfers have starting receipts
First Tee Guides explain course setup for the day and necessary rules that need to be followed
First Tee Guides inform guests of pace of play targets and the name of the course guide for the day
First Tee Guides start a group exactly on their tee time and do not start a group early unless necessary or otherwise directed
Familiarize guests with location of food on premises and offer names of servers who will be there to assist them upon their arrival
Inform guests of availability of water and where it can be located
Course Guides assist all guests around the golf course safely and within the timescale required
Course Guides keep in touch with the first tee guide to ensure list of players/tee times are accurate
Course Guides: Be CORRECT
Check pace of play if approaching slow play
Observe groups positioning and if they are suspects of slow play
Review changing of groups’ positions from their original order of tee times
React with prior planning on what action is required. Know this before you approach guests
Encourage, in a positive manner, what remedies are needed to keep pace
Chase if the slow group is still not keeping proper pace, determine next actions needed
Thank guests for their efforts and encourage them to continue developing their skill
Adhere to all rules and regulations established by BCL/BPS and Big Cedar Golf
Report and document all incidents of guests concerns and present to Assistant Golf Professionals
Report and document all accidents/injuries that occur during a guest golf outing at course
Experience/Qualifications
Minimum Degree Required: High School Diploma or Equivalent
Golf/Hospitality experience preferred
Knowledge, Skills, and Ability
Ability to work on feet for extended periods of time, work safely, communicate effectively, understand and carry out written and oral directions, and establish good working relationships with co-workers
Ability and willingness to work in expected/unexpected outside weather conditions
Lift, reach, bend, twist, push, pull, squat, grasp and use arm-hand coordination on a consistent basis
Have flexibility to work weekends and holidays, mornings and evenings as business demands
Writing - Communicating effectively in writing as appropriate for the needs of the audience
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
Reading Comprehension - Understanding written sentences and paragraphs in work related documents
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems
Guest and Personal Service - Knowledge of principles and processes for providing guest and personal services. This includes guests’ needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly
Travel Requirements
Seldom/Never
Physical Requirements Regularly walks, and stands. Occasionally sits, does computer work, and lifts up to 50 lbs.
Independent Judgement Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Full Time Benefits Summary Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
Big Cedar Lodge
#J-18808-Ljbffr