Overview
Employer Industry: Insurance Services Why consider this job opportunity
Competitive overall compensation package Opportunity for career enhancement and growth within the organization Engaging employee recognition awards and activities Access to a variety of healthcare coverage options Flexible scheduling with potential for overtime, including Saturdays Supportive work-life balance initiatives Responsibilities
Resolve inbound service calls regarding questions and issues related to loss drafts from borrowers, contractors, and insurance companies Accurately document call activity in the Loss Draft Tracking system Set up processing tasks such as property inspections and disbursement requests Utilize de-escalation skills to address upset callers and refer unresolved issues to appropriate team members Perform additional duties as required to support customer satisfaction Qualifications
High School diploma or GED equivalency Minimum of three (3) years of experience in data entry, call center, telemarketing, or related fields Basic understanding of insurance claims processing Strong verbal and written communication skills with excellent phone etiquette Ability to navigate multiple computer systems and applications effectively Preferred Qualifications
Mortgage insurance experience Familiarity with general office machines Willingness to attend initial on-the-job training sessions Experience with Microsoft Office Suite, including Excel and Word Ability to perform well in a fast-paced, high-pressure environment #InsuranceServices #CustomerService #CareerOpportunity #CompetitiveCompensation #EmployeeEngagement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Insurance Services Why consider this job opportunity
Competitive overall compensation package Opportunity for career enhancement and growth within the organization Engaging employee recognition awards and activities Access to a variety of healthcare coverage options Flexible scheduling with potential for overtime, including Saturdays Supportive work-life balance initiatives Responsibilities
Resolve inbound service calls regarding questions and issues related to loss drafts from borrowers, contractors, and insurance companies Accurately document call activity in the Loss Draft Tracking system Set up processing tasks such as property inspections and disbursement requests Utilize de-escalation skills to address upset callers and refer unresolved issues to appropriate team members Perform additional duties as required to support customer satisfaction Qualifications
High School diploma or GED equivalency Minimum of three (3) years of experience in data entry, call center, telemarketing, or related fields Basic understanding of insurance claims processing Strong verbal and written communication skills with excellent phone etiquette Ability to navigate multiple computer systems and applications effectively Preferred Qualifications
Mortgage insurance experience Familiarity with general office machines Willingness to attend initial on-the-job training sessions Experience with Microsoft Office Suite, including Excel and Word Ability to perform well in a fast-paced, high-pressure environment #InsuranceServices #CustomerService #CareerOpportunity #CompetitiveCompensation #EmployeeEngagement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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