Credit & Collections Specialist - Utility Company
Primary Services, Houston, Texas, United States, 77246
Be part of a high-impact operations role that supports essential utility services at scale. Contribute to process integrity, regulatory compliance, and timely customer outcomes while working with enterprise systems in a fast-paced environment.
Primary Services is excited to announce the role of
Credit & Collections Specialist
for a large, established client in the energy and utilities sector. This position supports a high-volume residential and small-commercial portfolio and plays a critical role in ensuring accurate disconnect, reconnect, and balance-transfer activity. The role offers exposure to enterprise systems, regulatory requirements, and cross-functional coordination within a complex operating environment. Responsibilities
Analyze customer accounts to determine service disconnection eligibility in accordance with Texas PUC rules. Execute transactions and set parameters to support automated disconnect processes. Run and analyze reports in SAP-CCS and BW to support disconnect and reconnect monitoring. Review BW reports to identify disconnect and reconnect orders failing to progress to TDSPs. Determine corrective actions for failed reconnect accounts to ensure timely restoration of service. Communicate exception requests to management for situations outside standard policies and procedures. Coordinate with distribution companies to resolve failed or rejected orders. Analyze accounts to determine when balance transfers from inactive to active accounts are required. Review automated disconnect, MVO, and DNP processes to ensure accurate execution. Apply established collection policies and procedures to assigned accounts. Research delinquent accounts to identify root causes when systematic dunning fails. Document failed events to support trend analysis and system issue tracking. Identify and track accounts with failed TDSP transactions. Qualifications
Bachelor’s degree in business or a related field from an accredited four-year university, or equivalent experience with a high school diploma or GED. Minimum of 2 years of business experience, or 6 months of collections experience combined with SAP/CCS experience. Hands-on experience with SAP-CCS and BW reporting tools. Knowledge of automated disconnect and reconnect processes. Familiarity with Texas PUC rules and regulated utility environments. Experience analyzing aged accounts and transaction failures. Proficiency with Windows-based applications, including spreadsheets, databases, and word processing tools. Ability to perform fundamental math calculations, including percentages. Experience in the utility or deregulated energy industry is a plus.
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Credit & Collections Specialist
for a large, established client in the energy and utilities sector. This position supports a high-volume residential and small-commercial portfolio and plays a critical role in ensuring accurate disconnect, reconnect, and balance-transfer activity. The role offers exposure to enterprise systems, regulatory requirements, and cross-functional coordination within a complex operating environment. Responsibilities
Analyze customer accounts to determine service disconnection eligibility in accordance with Texas PUC rules. Execute transactions and set parameters to support automated disconnect processes. Run and analyze reports in SAP-CCS and BW to support disconnect and reconnect monitoring. Review BW reports to identify disconnect and reconnect orders failing to progress to TDSPs. Determine corrective actions for failed reconnect accounts to ensure timely restoration of service. Communicate exception requests to management for situations outside standard policies and procedures. Coordinate with distribution companies to resolve failed or rejected orders. Analyze accounts to determine when balance transfers from inactive to active accounts are required. Review automated disconnect, MVO, and DNP processes to ensure accurate execution. Apply established collection policies and procedures to assigned accounts. Research delinquent accounts to identify root causes when systematic dunning fails. Document failed events to support trend analysis and system issue tracking. Identify and track accounts with failed TDSP transactions. Qualifications
Bachelor’s degree in business or a related field from an accredited four-year university, or equivalent experience with a high school diploma or GED. Minimum of 2 years of business experience, or 6 months of collections experience combined with SAP/CCS experience. Hands-on experience with SAP-CCS and BW reporting tools. Knowledge of automated disconnect and reconnect processes. Familiarity with Texas PUC rules and regulated utility environments. Experience analyzing aged accounts and transaction failures. Proficiency with Windows-based applications, including spreadsheets, databases, and word processing tools. Ability to perform fundamental math calculations, including percentages. Experience in the utility or deregulated energy industry is a plus.
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