Relationship Banker I (Belle Forest Branch)
Regions Bank, Nashville, Tennessee, United States, 37247
Overview
Thank you for your interest in a career at Regions. Regions believes associates deserve more than just a job and aims to offer performance‑driven individuals a place to build a career, with opportunities to grow. If you are focused on results, dedicated to quality, strength and integrity, and possess drive to succeed, Regions may be your employer of choice.
Regions is dedicated to safeguarding private and personally identifiable information submitted for job opportunities. The information will be collected and reviewed by Regions associates, consultants, and vendors to evaluate qualifications and experience for job opportunities and will not be used for marketing, sold, or shared outside Regions unless required by law. Information will be stored in accordance with regulatory requirements and Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and by phone, and contributing to improving the financial wellness of customers. The role creates meaningful personal connections with customers while processing transactions, identifies ways for Regions to meet customer needs, and assists in resolving end-to-end customer service inquiries. This role is suitable for candidates with prior teller, limited banking, or some retail sales experience who are interested in growth, development, and upward mobility.
Regions’ mission is to make life better for customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on how to bank when, where, and how they want. Strong communication skills and the ability to provide personalized customer service are essential.
Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other teller transactions
Answers customer inquiries regarding products and services and fulfills basic servicing requests (e.g., new/replacement cards, information changes, PIN reset requests, reordering checks, basic problem resolution)
Develops relationships with customers, staying informed about the customer’s relationship with the bank
Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings)
Assists branch and team members with basic tasks to aid in customer problem resolution
Refers customers to an internal team of experts for more complex financial goals and needs
Follows bank processes and procedures and adheres to applicable laws and regulations; completes duties delegated by the Branch Manager; identifies and reports operational risks
Achieves branch targets by identifying customer needs and guiding Regions’ solutions
May conduct outbound calls using lead lists to educate customers on technology and assist with meeting financial needs
This position requires tracking time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.
Requirements
High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to walk and stand for extended periods
Ability to lift up to twenty (20) pounds
Preferences
One (1) year of banking, cash-handling, and/or customer service experience
Skills and Competencies
Ability to adhere to policies, procedures, and guidelines
Ability to assist customers with digital banking offerings
Ability to handle multiple priorities simultaneously
Ability to oversee large sums of cash
Strong customer focus and relationship-building skills
Position Type Full time
Compensation Details Pay ranges are job specific and provided as a point-of-market reference for compensation decisions. Other factors which impact pay include experience, skills, knowledge, contribution, job location, and performance. The target information listed below is based on the Metropolitan Statistical Area Market Range for the position location and level.
Job Range Target:
Minimum:
39,601.10 USD;
Median:
46,880.00 USD
Incentive Pay Plans:
This role is eligible to participate in a formulaic incentive plan with potential to earn incentives based on performance against defined metrics and goals.
Benefits Information Regions offers a flexible and comprehensive benefits package. Included below is a synopsis of benefits offered for informational purposes (not a complete summary of plan terms):
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated for any associate at any time. To learn more, copy the link below into your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details Belle Forest
Location:
Nashville, Tennessee
Equal Opportunity Employer/including Disabled/Veterans
Job applications are accepted electronically through the Regions career site for a minimum of five business days from the posting date. Higher-volume postings may remain active longer due to business need and may be closed at any time at the company’s discretion.
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Regions is dedicated to safeguarding private and personally identifiable information submitted for job opportunities. The information will be collected and reviewed by Regions associates, consultants, and vendors to evaluate qualifications and experience for job opportunities and will not be used for marketing, sold, or shared outside Regions unless required by law. Information will be stored in accordance with regulatory requirements and Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and by phone, and contributing to improving the financial wellness of customers. The role creates meaningful personal connections with customers while processing transactions, identifies ways for Regions to meet customer needs, and assists in resolving end-to-end customer service inquiries. This role is suitable for candidates with prior teller, limited banking, or some retail sales experience who are interested in growth, development, and upward mobility.
Regions’ mission is to make life better for customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on how to bank when, where, and how they want. Strong communication skills and the ability to provide personalized customer service are essential.
Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other teller transactions
Answers customer inquiries regarding products and services and fulfills basic servicing requests (e.g., new/replacement cards, information changes, PIN reset requests, reordering checks, basic problem resolution)
Develops relationships with customers, staying informed about the customer’s relationship with the bank
Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings)
Assists branch and team members with basic tasks to aid in customer problem resolution
Refers customers to an internal team of experts for more complex financial goals and needs
Follows bank processes and procedures and adheres to applicable laws and regulations; completes duties delegated by the Branch Manager; identifies and reports operational risks
Achieves branch targets by identifying customer needs and guiding Regions’ solutions
May conduct outbound calls using lead lists to educate customers on technology and assist with meeting financial needs
This position requires tracking time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.
Requirements
High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to walk and stand for extended periods
Ability to lift up to twenty (20) pounds
Preferences
One (1) year of banking, cash-handling, and/or customer service experience
Skills and Competencies
Ability to adhere to policies, procedures, and guidelines
Ability to assist customers with digital banking offerings
Ability to handle multiple priorities simultaneously
Ability to oversee large sums of cash
Strong customer focus and relationship-building skills
Position Type Full time
Compensation Details Pay ranges are job specific and provided as a point-of-market reference for compensation decisions. Other factors which impact pay include experience, skills, knowledge, contribution, job location, and performance. The target information listed below is based on the Metropolitan Statistical Area Market Range for the position location and level.
Job Range Target:
Minimum:
39,601.10 USD;
Median:
46,880.00 USD
Incentive Pay Plans:
This role is eligible to participate in a formulaic incentive plan with potential to earn incentives based on performance against defined metrics and goals.
Benefits Information Regions offers a flexible and comprehensive benefits package. Included below is a synopsis of benefits offered for informational purposes (not a complete summary of plan terms):
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated for any associate at any time. To learn more, copy the link below into your browser.
https://www.regions.com/about-regions/welcome-portal/benefits
Location Details Belle Forest
Location:
Nashville, Tennessee
Equal Opportunity Employer/including Disabled/Veterans
Job applications are accepted electronically through the Regions career site for a minimum of five business days from the posting date. Higher-volume postings may remain active longer due to business need and may be closed at any time at the company’s discretion.
#J-18808-Ljbffr