Relationship Banker I (Clayton Main Branch)
Regions Bank, Clayton, Georgia, United States, 30525
Overview
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We offer performance‑driven individuals a place to build a career with opportunities for growth. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, Regions may be your employer of choice.
Regions is dedicated to safeguarding private and personally identifiable information you submit. Information submitted will be collected and reviewed by Regions associates, consultants, and vendors to evaluate qualifications and experience for job opportunities and will not be used for marketing, sold, or shared outside Regions unless required by law. Such information will be stored in accordance with regulatory requirements and Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Position Summary At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and over the phone, and for contributing to the financial wellness of customers. The role focuses on creating meaningful personal connections while processing transactions, identifying ways Regions can meet customer needs, and assisting in resolving end-to-end customer service inquiries. This role is suited for candidates with prior teller, limited banking, or some retail sales experience who are interested in growth and upward mobility.
Responsibilities
Provides a consistent optimal customer experience on the cash line while handling transactional needs (deposits, withdrawals, payments, and other teller transactions).
Answers questions about products and services and fulfills basic servicing requests (new/replacement cards, information changes, PIN resets, reordering checks, basic problem resolution).
Develops relationships with customers and remains informed about the customer’s banking relationship.
Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings).
Assists branch and team members with tasks to aid in customer problem resolution.
Refers customers to an internal team of experts for more complex financial goals and needs.
Follows bank processes and procedures, adheres to laws and regulations, and supports sound banking practices, including risk identification and reporting.
Strives to achieve branch targets by identifying customer needs and guiding Regions solutions.
May conduct outbound calls using lead lists to educate customers on emerging technology and assist with financial needs.
This position requires tracking time for hours over 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.
Requirements
High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer frequently, including typing and sustained monitoring
Ability to walk and stand for extended periods
Ability to lift up to twenty (20) pounds
Preferences
One (1) year of banking, cash-handling, and/or customer service experience
Skills And Competencies
Ability to adhere to policies, procedures, and guidelines
Ability to assist customers with digital banking offerings
Ability to handle multiple priorities simultaneously
Ability to oversee large sums of cash
Strong customer focus and relationship-building skills
Position Type Full time
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location and performance in the job. Pay will vary among individual associates within the same job.
The minimum/target/median information below is based on the Metropolitan Statistical Area Market Range for the position location.
Minimum
Job Range Target:
$35,640.99 USD
Median
$42,192.00 USD
Incentive Pay Plans This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that one size does not fit all for benefits-eligible associates. This is a summary for informational purposes and is not a complete description of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Benefits and plans may change. To learn more about Regions’ benefits, please visit the Regions careers benefits page.
Location Details Clayton, Georgia (Main)
Location Clayton, Georgia
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active longer due to business need and may be closed at any time thereafter at the discretion of the company.
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Regions is dedicated to safeguarding private and personally identifiable information you submit. Information submitted will be collected and reviewed by Regions associates, consultants, and vendors to evaluate qualifications and experience for job opportunities and will not be used for marketing, sold, or shared outside Regions unless required by law. Such information will be stored in accordance with regulatory requirements and Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Position Summary At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and over the phone, and for contributing to the financial wellness of customers. The role focuses on creating meaningful personal connections while processing transactions, identifying ways Regions can meet customer needs, and assisting in resolving end-to-end customer service inquiries. This role is suited for candidates with prior teller, limited banking, or some retail sales experience who are interested in growth and upward mobility.
Responsibilities
Provides a consistent optimal customer experience on the cash line while handling transactional needs (deposits, withdrawals, payments, and other teller transactions).
Answers questions about products and services and fulfills basic servicing requests (new/replacement cards, information changes, PIN resets, reordering checks, basic problem resolution).
Develops relationships with customers and remains informed about the customer’s banking relationship.
Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings).
Assists branch and team members with tasks to aid in customer problem resolution.
Refers customers to an internal team of experts for more complex financial goals and needs.
Follows bank processes and procedures, adheres to laws and regulations, and supports sound banking practices, including risk identification and reporting.
Strives to achieve branch targets by identifying customer needs and guiding Regions solutions.
May conduct outbound calls using lead lists to educate customers on emerging technology and assist with financial needs.
This position requires tracking time for hours over 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.
Requirements
High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer frequently, including typing and sustained monitoring
Ability to walk and stand for extended periods
Ability to lift up to twenty (20) pounds
Preferences
One (1) year of banking, cash-handling, and/or customer service experience
Skills And Competencies
Ability to adhere to policies, procedures, and guidelines
Ability to assist customers with digital banking offerings
Ability to handle multiple priorities simultaneously
Ability to oversee large sums of cash
Strong customer focus and relationship-building skills
Position Type Full time
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location and performance in the job. Pay will vary among individual associates within the same job.
The minimum/target/median information below is based on the Metropolitan Statistical Area Market Range for the position location.
Minimum
Job Range Target:
$35,640.99 USD
Median
$42,192.00 USD
Incentive Pay Plans This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that one size does not fit all for benefits-eligible associates. This is a summary for informational purposes and is not a complete description of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Benefits and plans may change. To learn more about Regions’ benefits, please visit the Regions careers benefits page.
Location Details Clayton, Georgia (Main)
Location Clayton, Georgia
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active longer due to business need and may be closed at any time thereafter at the discretion of the company.
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