Customer Retention Specialist - State Farm Agent Team Member
Petemathison, Kensington Village Mobile Home Park, New York, United States
Overview
Customer Retention Specialist – Insurance Sales & Service Make a Difference. Build Relationships. Grow Your Career. Are you motivated by helping others while also driven by results? As a Customer Retention Specialist in our expanding insurance agency, you’ll become a go-to resource clients rely on for guidance, support, and protection. This role blends relationship-based service with sales opportunities—offering a fulfilling, well-rounded career path in a high-demand industry. Whether you’re answering coverage questions, assisting with policy updates, or introducing solutions that enhance protection, you’ll strengthen customer confidence and contribute to our agency’s success. If you’re dependable, positive, and ready to make an impact—we want to hear from you.
Key Responsibilities
Deliver outstanding service through phone, email, and in-person interactions
Assist clients with billing inquiries, coverage updates, and claims follow-up
Identify and recommend insurance products that align with customer needs
Build rapport that encourages trust and long-term loyalty
Support client retention through proactive renewals and policy reviews
Partner with team members to ensure a seamless customer experience
What We’re Looking For
Excellent communication, organization, and problem-solving abilities
Customer service or sales experience preferred (but not required)
Comfort engaging in consultative, sales-focused conversations
A calm, friendly, and solutions-oriented approach under pressure
Willingness to obtain required insurance licenses—training and guidance provided
What We Offer
Benefits: 401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
If you’re ready to build a career where service and sales work hand-in-hand, apply today and start growing with us!
#J-18808-Ljbffr
Customer Retention Specialist – Insurance Sales & Service Make a Difference. Build Relationships. Grow Your Career. Are you motivated by helping others while also driven by results? As a Customer Retention Specialist in our expanding insurance agency, you’ll become a go-to resource clients rely on for guidance, support, and protection. This role blends relationship-based service with sales opportunities—offering a fulfilling, well-rounded career path in a high-demand industry. Whether you’re answering coverage questions, assisting with policy updates, or introducing solutions that enhance protection, you’ll strengthen customer confidence and contribute to our agency’s success. If you’re dependable, positive, and ready to make an impact—we want to hear from you.
Key Responsibilities
Deliver outstanding service through phone, email, and in-person interactions
Assist clients with billing inquiries, coverage updates, and claims follow-up
Identify and recommend insurance products that align with customer needs
Build rapport that encourages trust and long-term loyalty
Support client retention through proactive renewals and policy reviews
Partner with team members to ensure a seamless customer experience
What We’re Looking For
Excellent communication, organization, and problem-solving abilities
Customer service or sales experience preferred (but not required)
Comfort engaging in consultative, sales-focused conversations
A calm, friendly, and solutions-oriented approach under pressure
Willingness to obtain required insurance licenses—training and guidance provided
What We Offer
Benefits: 401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
If you’re ready to build a career where service and sales work hand-in-hand, apply today and start growing with us!
#J-18808-Ljbffr