Overview
Thank you for your interest in a career at Regions. Regions believes associates deserve more than just a job and provides opportunities for growth, development, and upward mobility. This role focuses on delivering results with quality, integrity, and customer-focused service. Regions is dedicated to safeguarding private and personally identifiable information submitted by applicants. Data will be collected and reviewed to evaluate qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside Regions unless required by law. Information will be stored in accordance with regulatory requirements and Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting the careers section of the system. Position
Role:
Relationship Banker I The Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and via phone, contributing to the financial wellness of customers, creating meaningful connections, processing transactions, identifying ways Regions can meet customer needs, and assisting in resolving end-to-end customer service inquiries. This role is suitable for candidates with prior teller, limited banking, or some retail sales experience who seek career growth and advancement opportunities. Regions' mission is to make life better for customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on how to bank when, where, and how they want, requiring strong communication skills and the ability to provide personalized service. Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs (deposits, withdrawals, payments, and other teller transactions). Answers customer inquiries regarding products and services and fulfills basic servicing requests (new/replacement cards, information changes, PIN reset, reordering checks, and basic problem resolution). Develops relationships with customers, staying informed about the customer’s relationship with the bank. Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings) to simplify banking. Assists branch and team members with basic tasks to aid in customer problem resolution. Refers customers to internal experts when more complex financial goals and needs are identified. Follows bank processes and procedures and adheres to applicable laws and regulations; manages and reports operational risks as a branch team member; executes duties delegated by the Branch Manager. Helps achieve branch targets by identifying customer needs and providing appropriate guidance and Regions’ solutions. May conduct outbound calls using generated lead lists to educate customers on emerging technology and assist with financial needs. This position requires tracking time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. Requirements
High School Diploma or GED Ability to work Saturdays as needed Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer frequently, including typing and sustained monitor attention Ability to walk and stand for extended periods Ability to lift up to twenty (20) pounds Preferences
One (1) year of banking, cash-handling, and/or customer service experience Skills and Competencies
Ability to adhere to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to oversee large sums of cash Strong customer focus and relationship-building skills Additional Job Description
Bilingual candidate, English & Spanish, preferred Position Type
Full time Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors that impact pay include experience, skills, knowledge, contribution, job location, and performance. Pay will vary among associates within the same job. The target information below is based on the Metropolitan Statistical Area Market Range for the position location and level. Job Range Target: Minimum:
$39,601.10 USD Median:
$46,880.00 USD Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees can earn incentives based on performance against defined metrics and goals. Benefits Information
Regions offers a benefits package that is flexible, comprehensive, and recognizes that one size does not fit all for benefits-eligible associates. The list below provides a synopsis of benefits offered for informational purposes and is not a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental, and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated for any class of associates at any time. To learn more about Regions’ benefits, please use the provided link or visit the regions benefits portal. Benefits portal: https://www.regions.com/about-regions/welcome-portal/benefits Location
Location: Rio Pinar, Orlando, Florida Equal Opportunity Employer/including Disabled/Veterans Application Notice
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the posting date. Higher-volume positions may remain active longer due to business need and may be closed at any time at the company’s discretion.
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Thank you for your interest in a career at Regions. Regions believes associates deserve more than just a job and provides opportunities for growth, development, and upward mobility. This role focuses on delivering results with quality, integrity, and customer-focused service. Regions is dedicated to safeguarding private and personally identifiable information submitted by applicants. Data will be collected and reviewed to evaluate qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside Regions unless required by law. Information will be stored in accordance with regulatory requirements and Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting the careers section of the system. Position
Role:
Relationship Banker I The Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and via phone, contributing to the financial wellness of customers, creating meaningful connections, processing transactions, identifying ways Regions can meet customer needs, and assisting in resolving end-to-end customer service inquiries. This role is suitable for candidates with prior teller, limited banking, or some retail sales experience who seek career growth and advancement opportunities. Regions' mission is to make life better for customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on how to bank when, where, and how they want, requiring strong communication skills and the ability to provide personalized service. Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs (deposits, withdrawals, payments, and other teller transactions). Answers customer inquiries regarding products and services and fulfills basic servicing requests (new/replacement cards, information changes, PIN reset, reordering checks, and basic problem resolution). Develops relationships with customers, staying informed about the customer’s relationship with the bank. Educates customers on standard consumer products and digital solutions (mobile, online, and ATM offerings) to simplify banking. Assists branch and team members with basic tasks to aid in customer problem resolution. Refers customers to internal experts when more complex financial goals and needs are identified. Follows bank processes and procedures and adheres to applicable laws and regulations; manages and reports operational risks as a branch team member; executes duties delegated by the Branch Manager. Helps achieve branch targets by identifying customer needs and providing appropriate guidance and Regions’ solutions. May conduct outbound calls using generated lead lists to educate customers on emerging technology and assist with financial needs. This position requires tracking time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. Requirements
High School Diploma or GED Ability to work Saturdays as needed Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer frequently, including typing and sustained monitor attention Ability to walk and stand for extended periods Ability to lift up to twenty (20) pounds Preferences
One (1) year of banking, cash-handling, and/or customer service experience Skills and Competencies
Ability to adhere to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to oversee large sums of cash Strong customer focus and relationship-building skills Additional Job Description
Bilingual candidate, English & Spanish, preferred Position Type
Full time Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors that impact pay include experience, skills, knowledge, contribution, job location, and performance. Pay will vary among associates within the same job. The target information below is based on the Metropolitan Statistical Area Market Range for the position location and level. Job Range Target: Minimum:
$39,601.10 USD Median:
$46,880.00 USD Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees can earn incentives based on performance against defined metrics and goals. Benefits Information
Regions offers a benefits package that is flexible, comprehensive, and recognizes that one size does not fit all for benefits-eligible associates. The list below provides a synopsis of benefits offered for informational purposes and is not a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental, and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated for any class of associates at any time. To learn more about Regions’ benefits, please use the provided link or visit the regions benefits portal. Benefits portal: https://www.regions.com/about-regions/welcome-portal/benefits Location
Location: Rio Pinar, Orlando, Florida Equal Opportunity Employer/including Disabled/Veterans Application Notice
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the posting date. Higher-volume positions may remain active longer due to business need and may be closed at any time at the company’s discretion.
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