Overview
The Sales Administrator supports the sales organization by managing order processing, pricing administration, and invoicing activities within a food manufacturing environment. This role ensures pricing accuracy, margin compliance, and timely, accurate invoicing while coordinating closely with Sales, Finance, Production, and Logistics teams.
Key Responsibilities
Process and manage customer sales orders, ensuring accuracy in product, quantity, pricing, delivery dates, and customer requirements
Serve as a primary point of contact for customers regarding orders, pricing, and invoice-related inquiries
Coordinate with Production, Inventory, and Logistics teams to ensure timely order fulfillment
Maintain customer pricing agreements, price lists, discounts, and allowances in the ERP system
Validate pricing on sales orders to ensure compliance with approved pricing and margin targets
Set up promotional pricing, temporary price adjustments, and customer-specific pricing
Prepare pricing and margin reports for Sales and Finance leadership
Support price increases and assist with customer communications
Investigate and resolve pricing discrepancies, credits, and chargebacks
Invoicing & Billing Support
Generate and review customer invoices for accuracy prior to release
Ensure invoices reflect correct pricing, quantities, freight terms, taxes, and discounts
Coordinate with Accounting/AR on invoice posting, adjustments, and credit memos
Respond to customer invoice inquiries and provide supporting documentation as needed
Assist with month-end billing close and reconciliation activities
Reporting & Data Management
Maintain accurate customer, product, pricing, and billing data in internal systems
Generate sales, pricing, and invoicing reports
Track pricing exceptions, invoice adjustments, and approvals
Cross-Functional & Compliance Support
Work closely with Finance, Supply Chain, and Quality teams to support pricing and billing accuracy
Assist with customer documentation such as product specifications, certifications, and compliance materials
Ensure adherence to internal controls, company policies, and food safety/regulatory requirements
Qualifications
Associate’s or Bachelor’s degree in Business, Accounting, Finance, or related field preferred
2+ years of experience in sales administration, pricing coordination, or invoicing/billing support
Experience with ERP systems (order-to-cash processes)
Strong Excel skills and attention to detail
Ability to manage multiple deadlines in a fast-paced manufacturing environment
Excellent communication and customer service skills
Preferred Skills & Experience
Experience in food manufacturing, CPG, or foodservice environments
Familiarity with distributor invoicing, rebates, deductions, and chargebacks
Understanding of pricing controls, margins, and basic accounting principles
Experience supporting audits or internal controls
Office-based role within a manufacturing setting
Regular interaction with Sales, Finance/Accounting, Production, and Logistics
Periodic peak workload around month-end and high-volume production periods
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Key Responsibilities
Process and manage customer sales orders, ensuring accuracy in product, quantity, pricing, delivery dates, and customer requirements
Serve as a primary point of contact for customers regarding orders, pricing, and invoice-related inquiries
Coordinate with Production, Inventory, and Logistics teams to ensure timely order fulfillment
Maintain customer pricing agreements, price lists, discounts, and allowances in the ERP system
Validate pricing on sales orders to ensure compliance with approved pricing and margin targets
Set up promotional pricing, temporary price adjustments, and customer-specific pricing
Prepare pricing and margin reports for Sales and Finance leadership
Support price increases and assist with customer communications
Investigate and resolve pricing discrepancies, credits, and chargebacks
Invoicing & Billing Support
Generate and review customer invoices for accuracy prior to release
Ensure invoices reflect correct pricing, quantities, freight terms, taxes, and discounts
Coordinate with Accounting/AR on invoice posting, adjustments, and credit memos
Respond to customer invoice inquiries and provide supporting documentation as needed
Assist with month-end billing close and reconciliation activities
Reporting & Data Management
Maintain accurate customer, product, pricing, and billing data in internal systems
Generate sales, pricing, and invoicing reports
Track pricing exceptions, invoice adjustments, and approvals
Cross-Functional & Compliance Support
Work closely with Finance, Supply Chain, and Quality teams to support pricing and billing accuracy
Assist with customer documentation such as product specifications, certifications, and compliance materials
Ensure adherence to internal controls, company policies, and food safety/regulatory requirements
Qualifications
Associate’s or Bachelor’s degree in Business, Accounting, Finance, or related field preferred
2+ years of experience in sales administration, pricing coordination, or invoicing/billing support
Experience with ERP systems (order-to-cash processes)
Strong Excel skills and attention to detail
Ability to manage multiple deadlines in a fast-paced manufacturing environment
Excellent communication and customer service skills
Preferred Skills & Experience
Experience in food manufacturing, CPG, or foodservice environments
Familiarity with distributor invoicing, rebates, deductions, and chargebacks
Understanding of pricing controls, margins, and basic accounting principles
Experience supporting audits or internal controls
Office-based role within a manufacturing setting
Regular interaction with Sales, Finance/Accounting, Production, and Logistics
Periodic peak workload around month-end and high-volume production periods
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