The
Product Specialist
is responsible for providing expert knowledge and support for the organizations products, ensuring customer satisfaction, and driving product adoption. This role collaborates with sales, marketing, engineering, and support teams to communicate product value, support go-to-market initiatives, and provide technical expertise to both internal and external stakeholders.
This position is exclusively open to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will be rejected.
Key Responsibilities
Serve as a product expert, providing guidance and technical support to internal teams and customers
Assist in product launches, training sessions, and go-to-market initiatives
Collect and analyze customer feedback to identify product improvements and opportunities
Develop product documentation, training materials, FAQs, and technical guides
Collaborate with product management and engineering to clarify requirements and resolve product issues
Support sales teams with product demonstrations, presentations, and competitive insights
Monitor product performance metrics and assist in reporting key outcomes
Stay updated on industry trends, competitor offerings, and product developments
Ensure consistency and accuracy of product messaging across all channels
Required Qualifications
Bachelors degree in Business, Marketing, Engineering, or a related field
3–5 years of experience
in product support, product management, technical sales, or a related role
Strong understanding of product lifecycle, features, and technical specifications
Excellent problem-solving, analytical, and organizational skills
Strong written and verbal communication abilities
Ability to work independently in a remote environment and manage multiple priorities
Proficiency with productivity tools (Microsoft Office, collaboration platforms, CRM systems)
Preferred Qualifications
Experience in SaaS, technology, or B2B product environments
Familiarity with product management tools (Jira, Confluence, or similar)
Experience with customer success, onboarding, or technical support
Knowledge of competitive analysis, market research, and product positioning
Compensation
Annual Salary Range:
$75,000 – $105,000 USD , based on experience, expertise, and geographic location
Benefits
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with company matching
Paid time off, paid holidays, and sick leave
Life, short-term, and long-term disability insurance
Flexible remote work arrangement
Professional development and certification support
Employee wellness and assistance programs
Work Authorization & Residency Requirement
Must be legally authorized to work in the United States
Must currently reside within the United States
Applications from candidates outside the U.S. will not be considered
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Product Specialist
is responsible for providing expert knowledge and support for the organizations products, ensuring customer satisfaction, and driving product adoption. This role collaborates with sales, marketing, engineering, and support teams to communicate product value, support go-to-market initiatives, and provide technical expertise to both internal and external stakeholders.
This position is exclusively open to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will be rejected.
Key Responsibilities
Serve as a product expert, providing guidance and technical support to internal teams and customers
Assist in product launches, training sessions, and go-to-market initiatives
Collect and analyze customer feedback to identify product improvements and opportunities
Develop product documentation, training materials, FAQs, and technical guides
Collaborate with product management and engineering to clarify requirements and resolve product issues
Support sales teams with product demonstrations, presentations, and competitive insights
Monitor product performance metrics and assist in reporting key outcomes
Stay updated on industry trends, competitor offerings, and product developments
Ensure consistency and accuracy of product messaging across all channels
Required Qualifications
Bachelors degree in Business, Marketing, Engineering, or a related field
3–5 years of experience
in product support, product management, technical sales, or a related role
Strong understanding of product lifecycle, features, and technical specifications
Excellent problem-solving, analytical, and organizational skills
Strong written and verbal communication abilities
Ability to work independently in a remote environment and manage multiple priorities
Proficiency with productivity tools (Microsoft Office, collaboration platforms, CRM systems)
Preferred Qualifications
Experience in SaaS, technology, or B2B product environments
Familiarity with product management tools (Jira, Confluence, or similar)
Experience with customer success, onboarding, or technical support
Knowledge of competitive analysis, market research, and product positioning
Compensation
Annual Salary Range:
$75,000 – $105,000 USD , based on experience, expertise, and geographic location
Benefits
Comprehensive medical, dental, and vision insurance
401(k) retirement plan with company matching
Paid time off, paid holidays, and sick leave
Life, short-term, and long-term disability insurance
Flexible remote work arrangement
Professional development and certification support
Employee wellness and assistance programs
Work Authorization & Residency Requirement
Must be legally authorized to work in the United States
Must currently reside within the United States
Applications from candidates outside the U.S. will not be considered
#J-18808-Ljbffr