Principal Customer Engagement Specialist
Stella Contracting, Inc, New York, New York, us, 10261
The Principal Customer Engagement Specialist is a senior-level role responsible for driving strategic customer engagement initiatives, strengthening long-term client relationships, and ensuring exceptional customer experiences across the organization. This position serves as a subject matter expert and strategic advisor, partnering with internal teams and key customers to optimize engagement strategies, retention, and overall satisfaction.
The role requires strong leadership, advanced communication skills, and the ability to influence outcomes in a fully remote environment.
This position is exclusively open to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will be rejected.
Key Responsibilities:
Lead and execute strategic customer engagement programs aligned with organizational goals Serve as a senior point of contact for key and complex customer relationships Analyze customer feedback, engagement metrics, and performance data to identify trends and opportunities Partner with sales, product, marketing, and support teams to improve customer journey and experience Develop and maintain engagement frameworks, best practices, and service standards Proactively identify risks to customer satisfaction and retention, and drive mitigation strategies Prepare and deliver executive-level customer reports, insights, and recommendations Mentor and guide junior and mid-level customer engagement team members Support continuous improvement initiatives and customer‑centric culture development Required Qualifications:
Bachelor’s degree in Business Administration, Marketing, Communications, or a related field 8–12 years of experience in customer engagement, customer success, account management, or client services Demonstrated experience managing strategic or enterprise-level customer relationships Strong analytical, problem‑solving, and decision‑making skills Exceptional written, verbal, and executive‑level communication abilities Proven ability to influence cross‑functional teams and senior stakeholders Experience working in remote or distributed team environments Preferred Qualifications:
Master’s degree in Business Administration or a related discipline Experience in SaaS, technology, financial services, or enterprise environments Familiarity with customer engagement platforms, CRM systems, and analytics tools Experience leading change management or customer transformation initiatives Compensation:
Annual Salary Range: $125,000 – $165,000 USD, commensurate with experience, leadership scope, and geographic location Benefits:
Comprehensive medical, dental, and vision insurance 401(k) retirement plan with employer matching Paid time off, paid holidays, and sick leave Life, short‑term, and long‑term disability insurance Flexible remote work arrangement Professional development, leadership training, and certification reimbursement Employee wellness and assistance programs Performance‑based bonus eligibility (where applicable) Work Authorization & Residency Requirement:
Must be legally authorized to work in the United States Must currently reside within the United States Applications from candidates outside the U.S. will not be considered
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Lead and execute strategic customer engagement programs aligned with organizational goals Serve as a senior point of contact for key and complex customer relationships Analyze customer feedback, engagement metrics, and performance data to identify trends and opportunities Partner with sales, product, marketing, and support teams to improve customer journey and experience Develop and maintain engagement frameworks, best practices, and service standards Proactively identify risks to customer satisfaction and retention, and drive mitigation strategies Prepare and deliver executive-level customer reports, insights, and recommendations Mentor and guide junior and mid-level customer engagement team members Support continuous improvement initiatives and customer‑centric culture development Required Qualifications:
Bachelor’s degree in Business Administration, Marketing, Communications, or a related field 8–12 years of experience in customer engagement, customer success, account management, or client services Demonstrated experience managing strategic or enterprise-level customer relationships Strong analytical, problem‑solving, and decision‑making skills Exceptional written, verbal, and executive‑level communication abilities Proven ability to influence cross‑functional teams and senior stakeholders Experience working in remote or distributed team environments Preferred Qualifications:
Master’s degree in Business Administration or a related discipline Experience in SaaS, technology, financial services, or enterprise environments Familiarity with customer engagement platforms, CRM systems, and analytics tools Experience leading change management or customer transformation initiatives Compensation:
Annual Salary Range: $125,000 – $165,000 USD, commensurate with experience, leadership scope, and geographic location Benefits:
Comprehensive medical, dental, and vision insurance 401(k) retirement plan with employer matching Paid time off, paid holidays, and sick leave Life, short‑term, and long‑term disability insurance Flexible remote work arrangement Professional development, leadership training, and certification reimbursement Employee wellness and assistance programs Performance‑based bonus eligibility (where applicable) Work Authorization & Residency Requirement:
Must be legally authorized to work in the United States Must currently reside within the United States Applications from candidates outside the U.S. will not be considered
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