Collections Specialist
We are looking for an experienced Collections Specialist to join our team in Houston, Texas. This long-term contract position offers the opportunity to manage past-due accounts, engage with clients in a detail-oriented manner, and contribute to the improvement of cash flow and account management processes. The ideal candidate will bring expertise in business-to-business collections and a commitment to maintaining strong client relationships. Responsibilities: Manage an assigned portfolio of past-due accounts, applying strategic and campaign-based collections processes to reduce aging and recover payments. Conduct detail-oriented and solutions-focused client interactions, adhering to standardized call models and maintaining a customer-focused approach. Identify invoice-level disputes, document them accurately, and route them to the appropriate teams for resolution while tracking their status. Enforce payment terms for undisputed balances by securing immediate payments, partial payments, or promise-to-pay agreements. Monitor payment commitments, follow up promptly on missed deadlines, and escalate accounts as needed based on established policies. Maintain accurate and up-to-date documentation in systems such as ConnectWise and NetSuite, ensuring records support reporting and escalation processes. Meet or exceed performance metrics, including call activity targets, aging reduction, and collection amounts. Collaborate effectively with cross-functional teams, including Client Experience, Account Management, Operations, and Finance leadership, to address issues and improve processes. Communicate potential risks and challenges early to prevent disruptions and ensure smooth operations. Requirements: At least 5 years of experience in business-to-business collections within a structured environment. Proficiency in handling high-volume outbound calls and working within call queue systems. Familiarity with NetSuite and ConnectWise systems is strongly preferred. Strong understanding of contract-based billing and recurring revenue services. Knowledge of state and federal regulations related to collections. Excellent communication skills with the ability to manage challenging client conversations while preserving relationships. Detail-oriented with strong documentation and follow-through capabilities. Ability to adapt to evolving processes, automation, and performance-driven environments.
We are looking for an experienced Collections Specialist to join our team in Houston, Texas. This long-term contract position offers the opportunity to manage past-due accounts, engage with clients in a detail-oriented manner, and contribute to the improvement of cash flow and account management processes. The ideal candidate will bring expertise in business-to-business collections and a commitment to maintaining strong client relationships. Responsibilities: Manage an assigned portfolio of past-due accounts, applying strategic and campaign-based collections processes to reduce aging and recover payments. Conduct detail-oriented and solutions-focused client interactions, adhering to standardized call models and maintaining a customer-focused approach. Identify invoice-level disputes, document them accurately, and route them to the appropriate teams for resolution while tracking their status. Enforce payment terms for undisputed balances by securing immediate payments, partial payments, or promise-to-pay agreements. Monitor payment commitments, follow up promptly on missed deadlines, and escalate accounts as needed based on established policies. Maintain accurate and up-to-date documentation in systems such as ConnectWise and NetSuite, ensuring records support reporting and escalation processes. Meet or exceed performance metrics, including call activity targets, aging reduction, and collection amounts. Collaborate effectively with cross-functional teams, including Client Experience, Account Management, Operations, and Finance leadership, to address issues and improve processes. Communicate potential risks and challenges early to prevent disruptions and ensure smooth operations. Requirements: At least 5 years of experience in business-to-business collections within a structured environment. Proficiency in handling high-volume outbound calls and working within call queue systems. Familiarity with NetSuite and ConnectWise systems is strongly preferred. Strong understanding of contract-based billing and recurring revenue services. Knowledge of state and federal regulations related to collections. Excellent communication skills with the ability to manage challenging client conversations while preserving relationships. Detail-oriented with strong documentation and follow-through capabilities. Ability to adapt to evolving processes, automation, and performance-driven environments.