Collections Specialist
We are seeking a proactive and detail-oriented Collections Specialist to join our growing finance team. This role is responsible for managing a portfolio of commercial customer accounts, monitoring accounts receivable aging, and driving timely payment through professional, relationship-focused collections efforts. The ideal candidate has experience working with business customers, understands contractual billing terms, and can effectively resolve disputes while maintaining strong client relationships. This role offers opportunities for long-term growth within the accounts receivable and finance function. Compensation: $27-$28 per hour Benefits: This position may be eligible for medical, dental, vision, and 401(k). Key Responsibilities
B2B Collections & Account Management Manage a portfolio of business-to-business customer accounts and monitor AR aging reports Proactively contact customers via phone, email, and customer portals to follow up on outstanding and delinquent balances Maintain detailed documentation of collection activity, payment commitments, and customer communications Dispute Resolution & Research Research and resolve short payments, deductions, chargebacks, and invoice disputes related to B2B contracts and billing terms Partner with billing, sales, and operations teams to resolve issues and prevent recurring disputes Cash Application & Payment Support Assist with posting and reconciling customer payments (ACH, wire, checks, credit cards) as needed Investigate and resolve unapplied cash and payment discrepancies Reporting & Documentation Maintain accurate customer account records, payment history, and dispute notes Assist with AR aging reports, collection metrics, and cash flow reporting for management Customer Communication Serve as a primary point of contact for business customers regarding payment status, invoice questions, and dispute resolution Communicate professionally and effectively with internal stakeholders and external commercial clients Month-End & Process Improvement Support month-end and year-end close activities related to accounts receivable and collections Identify opportunities to improve B2B collections processes, reduce DSO, and enhance cash flow Qualifications
13 years of B2B collections or accounts receivable experience required Experience managing a commercial or enterprise customer portfolio preferred Proficiency with ERP or accounting systems (Dynamics preferred) Strong Excel skills required (pivot tables, VLOOKUPs) Solid understanding of B2B AR aging, payment terms, and collections strategies Experience with deductions, chargebacks, and contract-based dispute resolution Strong negotiation, communication, and relationship-management skills Excellent organizational skills and attention to detail Ability to manage multiple priorities in a fast-paced environment How to Apply
If you are seeking a collections role with growth potential in a collaborative finance environment, we encourage you to apply. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
We are seeking a proactive and detail-oriented Collections Specialist to join our growing finance team. This role is responsible for managing a portfolio of commercial customer accounts, monitoring accounts receivable aging, and driving timely payment through professional, relationship-focused collections efforts. The ideal candidate has experience working with business customers, understands contractual billing terms, and can effectively resolve disputes while maintaining strong client relationships. This role offers opportunities for long-term growth within the accounts receivable and finance function. Compensation: $27-$28 per hour Benefits: This position may be eligible for medical, dental, vision, and 401(k). Key Responsibilities
B2B Collections & Account Management Manage a portfolio of business-to-business customer accounts and monitor AR aging reports Proactively contact customers via phone, email, and customer portals to follow up on outstanding and delinquent balances Maintain detailed documentation of collection activity, payment commitments, and customer communications Dispute Resolution & Research Research and resolve short payments, deductions, chargebacks, and invoice disputes related to B2B contracts and billing terms Partner with billing, sales, and operations teams to resolve issues and prevent recurring disputes Cash Application & Payment Support Assist with posting and reconciling customer payments (ACH, wire, checks, credit cards) as needed Investigate and resolve unapplied cash and payment discrepancies Reporting & Documentation Maintain accurate customer account records, payment history, and dispute notes Assist with AR aging reports, collection metrics, and cash flow reporting for management Customer Communication Serve as a primary point of contact for business customers regarding payment status, invoice questions, and dispute resolution Communicate professionally and effectively with internal stakeholders and external commercial clients Month-End & Process Improvement Support month-end and year-end close activities related to accounts receivable and collections Identify opportunities to improve B2B collections processes, reduce DSO, and enhance cash flow Qualifications
13 years of B2B collections or accounts receivable experience required Experience managing a commercial or enterprise customer portfolio preferred Proficiency with ERP or accounting systems (Dynamics preferred) Strong Excel skills required (pivot tables, VLOOKUPs) Solid understanding of B2B AR aging, payment terms, and collections strategies Experience with deductions, chargebacks, and contract-based dispute resolution Strong negotiation, communication, and relationship-management skills Excellent organizational skills and attention to detail Ability to manage multiple priorities in a fast-paced environment How to Apply
If you are seeking a collections role with growth potential in a collaborative finance environment, we encourage you to apply. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.