Customer Experience Representative
Offshore Management Inc, San Jose, California, United States
Some heroes wear capes. Others carry tablets and a good pair of walking shoes. The AT&T Customer Experience Representative will meet residents in person, answer questions, and help them through service signups with patience. The role is customer-facing and performance-driven, and is where great conversations turn into real results. If you like working with people and keeping things upbeat, join our Customer Experience Representative team!
Customer Experience Representative Key Functions
Conduct customer-facing outreach at Fremont residences introducing AT&T fiber and wireless options
Guide residents through in-person signup processes, explaining AT&T connectivity benefits and next steps
Act as the main contact at the doors, answering questions with friendly and professional communication
Engage in D2D territory coverage while maintaining personal performance goals and competitive spirit
Provide immediate assistance after Connectivity Sales visits to ensure customers feel supported
Communicate service features clearly, helping Fremont households choose the right wireless plans
Address concerns and resolve basic issues in the field using performance-driven people skills
Represent AT&T with patience, positivity, and consistent customer service standards
Customer Experience Representative Key Functions
Conduct customer-facing outreach at Fremont residences introducing AT&T fiber and wireless options
Guide residents through in-person signup processes, explaining AT&T connectivity benefits and next steps
Act as the main contact at the doors, answering questions with friendly and professional communication
Engage in D2D territory coverage while maintaining personal performance goals and competitive spirit
Provide immediate assistance after Connectivity Sales visits to ensure customers feel supported
Communicate service features clearly, helping Fremont households choose the right wireless plans
Address concerns and resolve basic issues in the field using performance-driven people skills
Represent AT&T with patience, positivity, and consistent customer service standards