Inside Sales Manager - Snapshot (Remote)
Waste Management, Phoenix, Arizona, United States, 85003
Phoenix, AZ, United States and 1 more (Remote)
Trending
Job Description I. Job Summary Leads and manages Inside Sales Representatives across multiple Market Areas, driving revenue growth through expert sales of WM services via telephone. This role combines strategic oversight with hands‑on leadership to develop high‑performing sales teams and implement targeted sales and marketing initiatives that align with customer needs and business objectives.
This position is a remote opportunity that will require occasional travel to the Phoenix Sales Center office.
II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Supervise and mentor Inside Sales Representatives across various Market Areas, fostering a culture of performance, accountability, and continuous improvement.
Partner with cross‑functional teams to align sales strategies with broader organizational initiatives and ensure seamless execution.
Establish and maintain a high level of customer satisfaction on all sales transactions.
Monitor sales metrics, analyze performance data, and provide actionable feedback and coaching to drive individual and team success.
Forecast and recruit qualified candidates for available and/or upgraded Inside Sales Team positions.
Develop and execute ongoing training that provides both formal training and informal coaching sessions to all Inside Sales Representatives. Encourage feedback and be available to answer questions, provide direction and/or offer assistance when needed. Update all Inside Sales Representative reference material as appropriate.
Participate in training and coaching the Inside Sales staff.
Assist in the communication and maintenance of the Market Area’s pricing and service strategies.
Design and implement effective sales and marketing programs tailored to current and emerging customer needs, market trends, and business goals.
Work with the Market Area Sales Manager to develop and implement strategies to upsell and cross‑sell to customers via outbound calls. Communicate goals to Inside Sales Representatives.
III. Supervisory Responsibilities The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:
Direct supervision of up to 30 full‑time employees
IV. Qualifications Must live and work in the US.
A. Education and Experience Education: Bachelor's degree (accredited) or, in lieu of a degree, High School Diploma or GED and four (4) years of relevant experience.
Experience: Three (3) years of business‑to‑business sales management, plus three (3) years in direct business‑to‑business sales or a minimum two (2) years of inside sales management experience (in addition to education requirements).
Preferred experience: Five years or more of experience in a call center environment, sales leadership experience, and someone who has experience driving revenue results.
B. Certificates, Licenses, Registrations or Other Requirements None required.
C. Other Knowledge, Skills or Abilities Required General Competencies Include:
Build Relationships
Communicate With Impact
Demonstrate Integrity and Courage
Demonstrate Professionalism
Demonstrate Leadership/Coaching
Initiate Action
Produce Results
Think Strategically
Focus On Customers
Gain Commitment
Influence and Negotiate
Leverage Diversity
Manage Work/Time
Plan and Organize
Use Ethical Practices
V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;
Required to exert physical effort in handling objects less than 30 pounds rarely;
Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
Normal setting for this job is an office setting.
The expected base pay range for this position across the U.S. is $87,900 - $122,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.
Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click “Apply.”
About Us WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas‑to‑electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.
Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.
About the Team WM Leaders are a critical part of our People First culture. The proud, caring and resilient members of the WM family are the foundation for our success. We commit to taking care of each other, our customers, our communities and the environment. We are Leaders in Sustainability & Environmental Solutions.
WM is more than just managing waste. We’re industry leaders helping people and organizations achieve their sustainability goals, and We Are Always Working for a Sustainable Tomorrow.
Job Info
Job Identification 2342422
Job Category Sales Management
Posting Date 02/09/2026
Job Schedule Full time
Locations 2550 W UNION HILLS DR, PHOENIX, AZ, 85027, US (Remote)
#J-18808-Ljbffr
Trending
Job Description I. Job Summary Leads and manages Inside Sales Representatives across multiple Market Areas, driving revenue growth through expert sales of WM services via telephone. This role combines strategic oversight with hands‑on leadership to develop high‑performing sales teams and implement targeted sales and marketing initiatives that align with customer needs and business objectives.
This position is a remote opportunity that will require occasional travel to the Phoenix Sales Center office.
II. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Supervise and mentor Inside Sales Representatives across various Market Areas, fostering a culture of performance, accountability, and continuous improvement.
Partner with cross‑functional teams to align sales strategies with broader organizational initiatives and ensure seamless execution.
Establish and maintain a high level of customer satisfaction on all sales transactions.
Monitor sales metrics, analyze performance data, and provide actionable feedback and coaching to drive individual and team success.
Forecast and recruit qualified candidates for available and/or upgraded Inside Sales Team positions.
Develop and execute ongoing training that provides both formal training and informal coaching sessions to all Inside Sales Representatives. Encourage feedback and be available to answer questions, provide direction and/or offer assistance when needed. Update all Inside Sales Representative reference material as appropriate.
Participate in training and coaching the Inside Sales staff.
Assist in the communication and maintenance of the Market Area’s pricing and service strategies.
Design and implement effective sales and marketing programs tailored to current and emerging customer needs, market trends, and business goals.
Work with the Market Area Sales Manager to develop and implement strategies to upsell and cross‑sell to customers via outbound calls. Communicate goals to Inside Sales Representatives.
III. Supervisory Responsibilities The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:
Direct supervision of up to 30 full‑time employees
IV. Qualifications Must live and work in the US.
A. Education and Experience Education: Bachelor's degree (accredited) or, in lieu of a degree, High School Diploma or GED and four (4) years of relevant experience.
Experience: Three (3) years of business‑to‑business sales management, plus three (3) years in direct business‑to‑business sales or a minimum two (2) years of inside sales management experience (in addition to education requirements).
Preferred experience: Five years or more of experience in a call center environment, sales leadership experience, and someone who has experience driving revenue results.
B. Certificates, Licenses, Registrations or Other Requirements None required.
C. Other Knowledge, Skills or Abilities Required General Competencies Include:
Build Relationships
Communicate With Impact
Demonstrate Integrity and Courage
Demonstrate Professionalism
Demonstrate Leadership/Coaching
Initiate Action
Produce Results
Think Strategically
Focus On Customers
Gain Commitment
Influence and Negotiate
Leverage Diversity
Manage Work/Time
Plan and Organize
Use Ethical Practices
V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;
Required to exert physical effort in handling objects less than 30 pounds rarely;
Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
Normal setting for this job is an office setting.
The expected base pay range for this position across the U.S. is $87,900 - $122,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.
Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click “Apply.”
About Us WM (WM.com) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas‑to‑electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.
Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.
About the Team WM Leaders are a critical part of our People First culture. The proud, caring and resilient members of the WM family are the foundation for our success. We commit to taking care of each other, our customers, our communities and the environment. We are Leaders in Sustainability & Environmental Solutions.
WM is more than just managing waste. We’re industry leaders helping people and organizations achieve their sustainability goals, and We Are Always Working for a Sustainable Tomorrow.
Job Info
Job Identification 2342422
Job Category Sales Management
Posting Date 02/09/2026
Job Schedule Full time
Locations 2550 W UNION HILLS DR, PHOENIX, AZ, 85027, US (Remote)
#J-18808-Ljbffr