A leading automotive company is looking for an Executive Referrals Manager to serve as the primary contact for escalated customer complaints. This role requires managing complex customer concerns, restoring confidence, and safeguarding brand reputation. Responsibilities include collaborating with dealers and corporate teams, providing updates, and resolving issues efficiently. Ideal candidates will have a Bachelor's degree and over 5 years of experience in customer care, along with excellent communication and troubleshooting skills. Flexibility in schedule is also essential.
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