Remote Call Center Representative
As a Remote Call Center Representative, you will play a crucial role in managing inbound calls and converting them into valuable leads and towing jobs.
Key Responsibilities:
Handle a high volume of incoming and outgoing calls efficiently.
Assess client needs and provide appropriate solutions.
Convert incoming calls into leads and subsequently into towing job bookings.
Working Conditions:
Remote work opportunity.
Shifts are based around a Call Center operating 24/7.
Work in sync with the Pacific Time Zone.
Requirements:
Computer Specifications:
Minimum Intel specifications:
Processor: Core i7 8th generation (or newer) / Core i5 10th generation (or newer)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Minimum AMD specifications:
Processor: AMD Ryzen series (minimum 3600)
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Minimum Macintosh specifications:
Processor: Core i7 / i5 / M1 / M2
RAM: Minimum of 12 GB
Storage: 128 GB SSD or higher
Graphics: 2 GB graphics memory
Main Internet Speed Requirements:
Jitter: below 10ms
Latency: below 160ms
Upload speed: minimum of 25mbps
Download speed: minimum of 40mbps
Power Backup:
A reliable power backup system is essential, capable of sustaining a minimum of 8 hours (full shift). Options include generators, solar panels, or portable power inverters (UPS systems are not sufficient).
Internet Backup:
Jitter: below 10ms
Latency: below 160ms
Upload: minimum of 25mbps
Download: minimum of 25mbps
Note:
Power and internet backup are a must for this position.
Power and internet backup are a must for this position.