Russell Tobin's client is hiring a Customer Service Representative in East Syracuse, NY
Employment Type: Contract
Schedule: Monday–Friday 10:30 AM – 7:00 PM
Pay rate: $17-$20/hr
Responsibilities:
Handle inbound calls about orders, order status and tracking and general customer service inquiries
Make outbound calls to follow up on pending orders and jobs
Manage an average call volume of approximately 8 calls per hour
Accurately document interactions and resolutions
Use professional, courteous communication at all times
Resolve customer issues efficiently, aiming for first-contact resolution
Collaborate effectively with team members and leadership
Requirements:
High School diploma or equivalent preferred but not required
Strong written and verbal communication skills
Ability to perform basic math
Customer-focused mindset with a commitment to quality service
Ability to work effectively in a team environment
Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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Handle inbound calls about orders, order status and tracking and general customer service inquiries
Make outbound calls to follow up on pending orders and jobs
Manage an average call volume of approximately 8 calls per hour
Accurately document interactions and resolutions
Use professional, courteous communication at all times
Resolve customer issues efficiently, aiming for first-contact resolution
Collaborate effectively with team members and leadership
Requirements:
High School diploma or equivalent preferred but not required
Strong written and verbal communication skills
Ability to perform basic math
Customer-focused mindset with a commitment to quality service
Ability to work effectively in a team environment
Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
#J-18808-Ljbffr